Amazon Shopping Sign-In Was Not Successful Error: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
Sign-In Was Not Successful
Brand
Amazon Shopping
Product Type
ecommerce
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
The "Sign-In Was Not Successful" error on Amazon Shopping indicates that your login credentials were rejected or there's an issue with your account. This commonly occurs due to incorrect passwords, account security flags, or browser-related problems that can be resolved with the right troubleshooting steps.
Ad

Tools You'll Need

How to Fix Error Code Sign-In Was Not Successful

  1. Verify Your Login Credentials

  2. Reset Your Amazon Password

  3. Clear Browser Cache and Cookies

  4. Disable Browser Extensions

  5. Try a Different Browser or Incognito Mode

  6. Check for Account Security Issues

  7. Verify Two-Factor Authentication

  8. Check Your Internet Connection

  9. Update Your Browser

  10. Contact Amazon Customer Service

Ad

When to Call a Professional

Contact Amazon Customer Service if the issue persists after trying all troubleshooting steps, if you suspect your account has been compromised, or if you're unable to access the email address associated with your account for password reset.

Frequently Asked Questions

Why does Amazon keep saying my sign-in was not successful?
This usually happens due to incorrect login credentials, browser cache issues, account security flags, or temporary account restrictions. Try resetting your password and clearing your browser cache first.
How do I reset my Amazon password if I can't remember my email?
If you can't remember the email associated with your Amazon account, try using your phone number if you have it linked to the account. Otherwise, you'll need to contact Amazon Customer Service for assistance.
Can a VPN cause Amazon sign-in problems?
Yes, VPNs can trigger Amazon's security systems and cause sign-in failures. Try disabling your VPN temporarily to see if that resolves the issue.
How long does it take for Amazon to unlock a temporarily restricted account?
Temporary account restrictions typically resolve within 24-48 hours, but this can vary depending on the reason for the restriction. Contact Amazon Customer Service for specific information about your account.
What should I do if I keep getting locked out of my Amazon account?
Repeated lockouts may indicate security concerns or too many failed login attempts. Wait 24 hours before trying again, ensure you're using correct credentials, and consider updating your password and enabling two-factor authentication for better security.

Related Error Codes