Android Mobile Error Code RH-01: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
RH-01
Brand
Android
Product Type
mobile
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Android Error Code RH-01 appears when your device cannot retrieve information from Google Play servers, typically displaying 'Cannot retrieve information from server - clear Play data.' This error prevents you from downloading apps, updating existing ones, or accessing Play Store content.
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Tools You'll Need

How to Fix Error Code RH-01

  1. Check Your Internet Connection

  2. Clear Google Play Store Data and Cache

    Clearing data will sign you out of Play Store and remove downloaded app data temporarily.

  3. Clear Google Play Services Data

    This may temporarily affect other Google apps until you sign back in.

  4. Remove and Re-add Google Account

    Ensure you know your Google password before removing the account. Back up any unsaved data first.

  5. Update Google Play Store

    Only download APKs from trusted sources like APK Mirror to avoid malware.

  6. Check Date and Time Settings

  7. Reset Network Settings

    You'll need to re-enter Wi-Fi passwords and re-pair Bluetooth devices after this reset.

  8. Factory Reset (Last Resort)

    Back up all important data before factory reset. This will erase everything on your device and cannot be undone.
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When to Call a Professional

Contact your carrier or visit an authorized service center if the error persists after factory reset, as this may indicate hardware issues with the device's network components or a problem with your Google account that requires technical support.

Frequently Asked Questions

What causes Android RH-01 error?
RH-01 error is typically caused by corrupted Google Play Store data, network connectivity issues, incorrect date/time settings, or problems with Google Play Services. It can also occur due to server-side issues on Google's end.
Will clearing Play Store data delete my apps?
No, clearing Play Store data will not delete your installed apps. However, it will sign you out of the Play Store and reset your preferences. Your apps will remain installed and functional.
Can I fix RH-01 error without factory reset?
Yes, most RH-01 errors can be fixed by clearing Play Store data, updating Google Play Services, or removing and re-adding your Google account. Factory reset is typically only needed in rare cases.
Why does RH-01 keep coming back?
Recurring RH-01 errors may indicate ongoing network issues, problems with your Google account, outdated system software, or corrupted system files that require a factory reset or professional diagnosis.
Is RH-01 error related to my Google account?
Yes, RH-01 can be related to Google account authentication issues. Removing and re-adding your Google account often resolves the error by refreshing the connection between your device and Google servers.

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