Apple iPhone iTunes Error 38: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
38
Brand
Apple iPhone
Product Type
mobile
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
iTunes Error 38 indicates that the sync token used to communicate between your iPhone and iTunes has expired or become corrupted. This typically happens after a software update or when restoring from a backup, and prevents syncing or updating your device.
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Tools You'll Need

How to Fix Error Code 38

  1. Restart Your iPhone and Computer

  2. Sign Out and Back Into iTunes Store

  3. Update iTunes to the Latest Version

  4. Reset Sync History Using Third-Party Tool (Optional)

    Back up your iPhone via iCloud or iTunes before using any third-party tool.

  5. Restore iPhone as New (Last Resort)

    This will erase all data. Ensure you have a complete backup before proceeding.
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When to Call a Professional

If you've tried all steps and the error persists, contact Apple Support or visit an Apple Store. The issue may be related to your Apple ID account or server-side problems that require assistance.

Frequently Asked Questions

What causes iTunes Error 38?
iTunes Error 53 is caused by a corrupted or expired sync token, often after updating iOS, restoring from backup, or signing out of iCloud. It prevents your iPhone from syncing with iTunes.
Will I lose data by fixing Error 38?
No, the recommended fixes (restarting, signing out/in, updating iTunes) do not affect your data. Only the last resort restore as new will erase data, but you can restore from a backup afterward.
Can I fix error 38 without a computer?
No, because the error involves iTunes sync, you need a computer with iTunes (or Finder on macOS Catalina or later) to apply most fixes. However, signing out of iTunes & App Store on the iPhone might help without a computer.
Is Error 38 the same as Error 53?
No, Error 53 is different and relates to Touch ID or hardware issues after third-party repairs. Error 38 is solely a software sync token problem.
How long does it take to fix Error 38?
Most fixes take 15-30 minutes. If you need to use a third-party tool or restore, it may take up to an hour.

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