Apple TV Plus Error Code 14: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
14
Brand
Apple TV Plus
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Apple TV+ Error Code 14 means the app is unable to download content to your device for offline viewing. This typically happens due to a poor internet connection, insufficient storage space, software glitches, or account authorization issues. The good news is that this error is almost always fixable at home without any special tools or technical expertise.
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Tools You'll Need

How to Fix Error Code 14

  1. Check Your Internet Connection

  2. Check Available Storage Space

  3. Force Close and Restart the Apple TV+ App

  4. Restart Your Device

  5. Sign Out and Sign Back Into Your Apple ID

  6. Update the Apple TV+ App and Your Device Software

  7. Check Apple's System Status Page

  8. Delete and Reinstall the Apple TV+ App

    Deleting the app will permanently remove all locally downloaded content on that device. Make sure you have a stable internet connection before reinstalling so you can re-download content you need.
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When to Call a Professional

Contact Apple Support directly at support.apple.com if Error Code 14 persists after completing all steps, if your Apple ID is locked or showing billing issues, if your device is under warranty and the App Store itself is malfunctioning, or if you suspect a hardware storage problem on your Apple TV device. Apple Support agents can run diagnostics on your account and device remotely and escalate the issue if it is on their server side.

Frequently Asked Questions

What does Apple TV+ Error Code 14 mean?
Error Code 14 on Apple TV+ means the app was unable to download content to your device for offline viewing. It is typically triggered by a poor internet connection, not enough storage space on your device, an outdated version of the app, a sign-in or account authorization problem, or a temporary outage on Apple's servers.
Why does Apple TV+ keep failing to download movies or shows?
Repeated download failures are usually caused by one of four things: an unstable Wi-Fi connection, insufficient storage space on your device, an outdated Apple TV app or device operating system, or an account authorization issue. Work through the steps above in order, starting with checking your internet connection and available storage, as these are the most common culprits.
Can I fix Apple TV+ Error Code 14 without deleting the app?
Yes, in most cases you can fix Error Code 14 without deleting the app. Start by checking your internet connection, freeing up storage, force-closing and restarting the app, restarting your device, signing out and back into your Apple ID, and updating your software. Deleting and reinstalling the app is only recommended as a last resort if all other steps fail.
Does Apple TV+ Error Code 14 affect streaming or only downloads?
Error Code 14 specifically affects the download feature used for offline viewing. If you are able to stream Apple TV+ content normally without buffering issues, your account and connection are functioning fine — the problem is isolated to the download function. However, if both streaming and downloading are failing, the issue may be with your internet connection or Apple's servers.
How much storage do I need to download Apple TV+ content?
The storage required varies depending on the length and video quality of the content. A typical 1-hour episode can use between 700 MB and 2.5 GB depending on whether it is downloaded in standard definition or 4K HDR. A full-length movie can require anywhere from 2 GB to 8 GB or more in high quality. Apple recommends having several gigabytes of free storage before initiating downloads to avoid errors like Error Code 14.

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