Box Cloud Storage Error Code item_too_large: How to Fix It

Q: What is the maximum file size for Box uploads?

Box Personal accounts have a 250MB upload limit, Box Starter has 2GB, Box Business has 5GB, and Box Enterprise has no file size limit. The limit depends on your subscription plan.

Q: Can I upload large files using the Box mobile app?

Yes, but the same file size limits apply. The mobile app may actually have better success with large files due to optimized upload protocols, but files still cannot exceed your plan's maximum size.

Q: Will compressing a file affect its quality?

It depends on the file type and compression method. ZIP compression is lossless for documents, while video/image compression may reduce quality. Use appropriate compression settings to balance file size with quality needs.

Q: How do I check my current Box storage usage?

Log into Box and look at the storage meter on your homepage, or go to Account Settings > Plan & Billing to see detailed usage statistics including total storage used and remaining space.

Q: Can I split and upload large video files to Box?

Yes, you can split large video files using tools like 7-Zip or FFmpeg. However, recipients will need to download all parts and rejoin them. Consider video compression instead for better usability.

Abstract

The Box item_too_large error occurs when you try to upload a file that exceeds your account's maximum file size limit. This is a common issue that can be resolved by reducing file size, splitting large files, or upgrading your Box plan to accommodate larger uploads.