Brother Printer Error Code 24: How to Fix It

Q: What causes Brother printer Error Code 24?

Error Code 24 on Brother printers is specifically a paper exit jam error. The most common causes are: a sheet of paper getting stuck near the exit rollers or output tray, using paper that is wrinkled, damp, or too heavy for the printer, overloading the paper tray, worn or dirty exit rollers that fail to grip and push paper out properly, or small torn paper fragments lodged in the paper path from a previous jam.

Q: Why does my Brother printer keep showing Error Code 24 after I cleared the jam?

If Error Code 24 returns repeatedly, it usually means either a small torn piece of paper is still inside the printer that you may have missed, or the exit rollers are worn out and no longer gripping paper properly. Try shining a flashlight through the entire paper path to look for hidden fragments. If the rollers look shiny or feel smooth instead of slightly rubbery, they likely need to be cleaned or replaced. Using lower-quality or incompatible paper can also cause chronic exit jams.

Q: Is it safe to pull jammed paper out of a Brother printer?

Yes, it is safe as long as you first turn off and unplug the printer, and allow it to cool for at least 10 minutes if it was recently printing (the fuser area gets very hot). Always pull paper slowly and in the direction of travel (toward the exit). Never yank paper quickly or use sharp tools, as this can tear the paper and damage the internal rollers or sensors.

Q: How do I prevent Error Code 24 from happening again on my Brother printer?

To prevent future exit jams: always use paper that meets your printer's recommended weight and size specifications; fan paper before loading to prevent sheets from sticking together; never overfill the paper tray past the maximum fill line; keep the printer in a dry environment (humidity causes paper to curl and jam); and periodically clean the exit rollers with a damp lint-free cloth. Replace exit rollers if they show signs of wear.

Q: Do I need to replace parts to fix Brother printer Error Code 24?

In most cases, no parts replacement is needed — the majority of Error Code 24 jams are resolved simply by removing the jammed paper and cleaning the rollers. However, if you experience frequent recurring exit jams and the rollers are visibly worn, cracked, or glazed, replacing the exit roller assembly will resolve the root cause. Replacement roller kits are widely available for most Brother printer models and are generally inexpensive.

Abstract

Brother Printer Error Code 24 indicates a paper exit jam — meaning a sheet of paper has become stuck near the output tray or exit rollers as it was being fed out of the printer. This typically happens due to a crumpled or torn sheet, worn exit rollers, or debris buildup inside the paper path. The good news is that most Error Code 24 jams can be resolved at home in just a few minutes without any special tools.