eBay Error Code 931: How to Fix It

Easy 10-15 minutes High Severity Verified June 2026
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Error Code
Error 931
Brand
eBay
Product Type
ecommerce
Severity
High
DIY Difficulty
Easy
Estimated Fix Time
10-15 minutes
eBay Error Code 931 occurs when your application's API authentication fails, typically due to an expired or invalid OAuth token. This error prevents your software or third-party tools from accessing eBay's services until the authentication is refreshed.
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Tools You'll Need

How to Fix Error Code Error 931

  1. Check Your Current Token Status

  2. Generate a New OAuth Token

  3. Update Your Application Configuration

    Never share your OAuth tokens publicly or store them in unsecured locations as they provide access to your eBay account

  4. Test the API Connection

  5. Set Up Token Refresh Automation

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When to Call a Professional

Contact eBay Developer Support if you continue getting Error 931 after refreshing tokens, if your developer account is suspended, or if you're unable to access your developer dashboard. Professional help may also be needed if you're using complex enterprise software that requires specialized configuration.

Frequently Asked Questions

Why does eBay Error 931 keep happening?
Error 931 typically recurs because OAuth tokens have expiration dates (usually 2 hours for user tokens, longer for application tokens). Set up automatic token refresh in your application to prevent repeated authentication failures.
Can I fix eBay Error 931 without a developer account?
No, you need an active eBay Developer Account to generate and refresh OAuth tokens. If you're using third-party software, contact the software provider as they should handle token management on your behalf.
What's the difference between user tokens and application tokens for Error 931?
User tokens are tied to specific eBay user accounts and expire quickly (typically 2 hours), while application tokens last longer but have limited access. Choose the appropriate token type based on whether you need to access user-specific data or general eBay catalog information.
Will Error 931 affect my eBay listings?
Error 931 only affects API access and won't directly impact your existing eBay listings. However, if you use software that manages inventory, repricing, or listing updates via API, those functions will stop working until the error is resolved.

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