Ecobee Thermostat Aux Heat Running: How to Fix It
Easy 15-30 minutes Low Severity
Verified June 2026
- Error Code
- Aux heat running
- Brand
- Ecobee
- Product Type
- thermostat
- Severity
- Low
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- None - all adjustments done through thermostat interface
How to Fix Error Code Aux heat running
-
Check outdoor temperature and weather conditions
-
Verify your heat pump balance point setting
-
Check if you're recovering from a temperature setback
-
Inspect your heat pump outdoor unit
Never use hot water or sharp objects to remove ice, as this can damage the coils -
Check air filter condition
Turn off power to the system before replacing the filter -
Verify thermostat heat pump settings
-
Adjust temperature change threshold
-
Review your heating schedule and Smart Recovery
Parts You May Need
HVAC air filter
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HVAC air filter
Check Price on Amazon
HVAC air filter
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HVAC air filter
Check Price on Amazon
HVAC air filter
Check Price on Amazon
HVAC air filter
Check Price on Amazon
HVAC air filter
Check Price on Amazon
HVAC air filter
Check Price on Amazon
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When to Call a Professional
Contact an HVAC technician if aux heat runs constantly in mild weather (above 40°F), if your heat pump outdoor unit isn't running at all, if you notice refrigerant leaks or unusual noises from the outdoor unit, or if you're unsure about adjusting heat pump settings as incorrect configuration can damage your system.Frequently Asked Questions
Is it normal for Ecobee to show aux heat running?
Yes, it's completely normal when outdoor temperatures drop below 30°F or when you raise the temperature setting significantly. Aux heat helps your heat pump maintain comfortable indoor temperatures when the heat pump alone isn't sufficient.
How much does aux heat cost compared to heat pump heating?
Auxiliary electric heat typically costs 2-3 times more than heat pump operation. While necessary in cold weather, excessive aux heat usage can significantly increase your electric bill, so it's important to optimize your settings.
How do I stop my Ecobee aux heat from running so often?
Ensure proper heat pump settings, keep air filters clean, clear outdoor unit obstructions, avoid large temperature changes, and consider adjusting your balance point and aux heat thresholds through the Installation Settings menu.
What temperature should aux heat turn on?
Aux heat typically activates when outdoor temperatures drop below your heat pump's balance point, usually between 25-35°F. The exact temperature depends on your heat pump's efficiency and your system's configuration.
Can I disable aux heat on my Ecobee completely?
While you can adjust aux heat settings, completely disabling it isn't recommended as your home may not reach desired temperatures during very cold weather. Instead, optimize the settings to minimize unnecessary aux heat usage.