Epic Games Launcher Error Code LS-0023: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
LS-0023
Brand
Epic Games
Product Type
game_launcher
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Error code LS-0023 means the Epic Games Launcher is holding onto outdated or corrupted offline cache data, which is preventing it from loading or connecting properly. This usually happens after a network interruption, a failed update, or when the launcher has been in offline mode for an extended period. The good news is that this is a software-only issue and can almost always be fixed by clearing the stale cache files — no special tools or technical expertise required.
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Tools You'll Need

How to Fix Error Code LS-0023

  1. Close the Epic Games Launcher Completely

    Do not skip this step. Deleting cache files while the launcher is still running can cause additional corruption or data loss.

  2. Navigate to the Epic Games Cache Folder

  3. Delete the Web Cache Folders

  4. Clear the Launcher's Local App Data Cache

    You will be signed out of the launcher after this step. Make sure you know your Epic Games email and password before proceeding.

  5. Check and Flush Your DNS Cache

  6. Temporarily Disable Your Antivirus or Firewall

    Only disable your antivirus temporarily and for testing purposes. Re-enable it as soon as possible to keep your system protected.

  7. Restart Your Computer and Relaunch Epic Games

  8. Reinstall the Epic Games Launcher (Last Resort)

    Back up your game save files to cloud storage or an external drive before reinstalling if you are concerned about local save data.
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When to Call a Professional

Error LS-0023 is almost always resolvable without professional help. However, if you have cleared the cache, flushed DNS, reinstalled the launcher, and the error persists, the issue may point to a deeper network configuration problem such as a corporate firewall, ISP-level block, or corrupted Windows networking stack. In those cases, contact your internet service provider's technical support or a local PC technician who can inspect your network settings. You can also reach Epic Games support directly at epicgames.com/help for account-specific or persistent server-side issues.

Frequently Asked Questions

What does Epic Games Launcher error LS-0023 mean?
Error LS-0023 means the Epic Games Launcher has stale or outdated offline cache data that is preventing it from loading correctly or connecting to Epic's servers. It is not a sign of a serious system problem — clearing the cache almost always resolves it.
Will clearing the Epic Games cache delete my games or save files?
No. Deleting the webcache folders only removes temporary cached files used by the launcher itself. Your installed games, game files, and cloud-synced save data are stored in separate locations and will not be affected.
Why does LS-0023 keep coming back after I fix it?
If LS-0023 returns repeatedly, it is usually caused by your internet connection dropping while the launcher is syncing, antivirus software blocking Epic's cache refresh, or the launcher being forced into offline mode unexpectedly. Try adding the Epic Games Launcher to your antivirus exclusion list and ensure you have a stable internet connection when launching.
Does error LS-0023 affect my Epic Games account or purchases?
No. This error is entirely local to your PC's cache files and does not affect your Epic Games account, your purchased or free games library, or any entitlements. Once the error is resolved, everything in your account will be exactly as you left it.
Can I fix Epic Games error LS-0023 on a Mac?
Yes. On a Mac, open Finder, press Cmd + Shift + G, and navigate to ~/Library/Caches/com.epicgames.EpicGamesLauncher. Delete the contents of that folder, then restart your Mac and reopen the launcher. The process is similar to the Windows steps but uses Mac-specific file paths.

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