Eufy Doorbell Error Code 26045: How to Fix It
Easy 15-30 minutes Medium Severity
Verified June 2026
- Error Code
- Code 26045
- Brand
- Eufy
- Product Type
- doorbell
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-30 minutes
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Tools You'll Need
- Smartphone with Eufy Security app
- Ethernet cable (spare)
- Computer for router access
How to Fix Error Code Code 26045
-
Check your internet connection
-
Power cycle your HomeBase
Ensure the HomeBase is unplugged for at least 30 seconds to allow capacitors to discharge completely. -
Restart your router and modem
This will temporarily disconnect all devices on your network. Warn other household members before restarting. -
Check HomeBase Ethernet connection
-
Verify Wi-Fi settings
-
Check router firewall settings
Only disable firewall temporarily for testing. Re-enable security features after confirming the connection works. -
Update HomeBase firmware
Do not disconnect power during firmware updates as this can damage the device. -
Reset network settings
This will remove all network settings and require complete reconfiguration through the app.
Parts You May Need
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When to Call a Professional
Contact Eufy customer support if error 26045 persists after trying all troubleshooting steps, if your HomeBase is still under warranty, or if you suspect hardware failure. Also contact your internet service provider if multiple devices cannot connect to the internet.Frequently Asked Questions
What does Eufy error code 26045 mean?
Error code 26045 indicates your Eufy HomeBase cannot connect to Eufy's cloud servers, preventing remote access and push notifications. This is typically caused by internet connectivity issues or network configuration problems.
Why does my Eufy HomeBase keep losing internet connection?
Common causes include weak Wi-Fi signal, router firewall blocking Eufy servers, ISP connection issues, or HomeBase hardware problems. Try moving the HomeBase closer to your router or using an Ethernet connection for better stability.
Can I still use my Eufy doorbell without internet?
Yes, your Eufy doorbell will still function locally for basic features like live view when you're on the same network, but you won't receive push notifications or be able to access it remotely until the cloud connection is restored.
How do I check if Eufy servers are down?
Check Eufy's official social media accounts or community forums for server status updates. You can also test by checking if other Eufy users in online communities are reporting similar connection issues.
Will resetting my HomeBase delete my recordings?
Resetting network settings won't delete local recordings stored on the HomeBase, but you may lose cloud recordings depending on your subscription. Local storage on microSD cards or internal storage remains intact during network resets.