Fitbit Luxe Error Code 13: How to Fix It

Easy 10-45 minutes Medium Severity Verified June 2026
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Error Code
13
Brand
Fitbit
Product Type
wearable
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-45 minutes
Fitbit Luxe Error Code 13 indicates that your device's touchscreen has stopped responding to taps, swipes, or presses. This can happen due to a software glitch, a drained or faulty battery, moisture interference, or a corrupted firmware update. The good news is that most cases can be resolved at home in just a few minutes without any tools.
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Tools You'll Need

How to Fix Error Code 13

  1. Force Restart Your Fitbit Luxe

    Make sure the charging pins are clean and properly aligned before connecting. Forcing a restart will not delete your data.

  2. Clean the Screen and Your Finger

    Do not use sharp objects or paper towels to clean the screen, as they can cause scratches.

  3. Charge the Device Fully

    Use only the official Fitbit Luxe charging cable. Third-party cables may not charge the device correctly and could cause damage.

  4. Update Fitbit Firmware via the App

    Do not disconnect the Luxe from the app or allow the phone to go to sleep during a firmware update, as this can corrupt the firmware.

  5. Re-pair the Device to the Fitbit App

    Removing the device from the app may delete synced data that has not yet been uploaded to your Fitbit account. Sync the device first if the screen allows it.

  6. Perform a Factory Reset

    A factory reset will erase all data stored on the device. Make sure your data has synced to your Fitbit account before proceeding.
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When to Call a Professional

If your Fitbit Luxe screen remains completely unresponsive after completing all steps — including a factory reset — the device may have a hardware failure such as a damaged touchscreen digitizer, a dead battery that no longer holds a charge, or internal water damage. In these cases, contact Fitbit Support directly at support.google.com/fitbit. If your device is within its one-year warranty period, Fitbit may replace it at no cost. If out of warranty, a replacement device is typically more cost-effective than a professional hardware repair given the sealed construction of the Luxe.

Frequently Asked Questions

Why is my Fitbit Luxe screen not responding to touch?
The most common reasons are a software or firmware glitch, a completely drained battery, moisture or debris on the screen, or a failed firmware update. A force restart while on the charger fixes most cases within minutes.
How do I force restart a Fitbit Luxe when the screen is frozen?
Place your Luxe on its charging cable, connect it to power, then press and hold the button on the side of the charger for about 3 seconds until the Fitbit logo or a smile icon appears. This restarts the device without erasing your data.
Will a factory reset fix Error Code 13 on the Fitbit Luxe?
A factory reset resolves Error Code 13 in most cases where the cause is a software corruption. However, if the touchscreen hardware itself is physically damaged, a reset will not fix the problem and you will need to contact Fitbit support for a replacement.
Does the Fitbit Luxe warranty cover a broken touchscreen?
Fitbit offers a limited one-year warranty that covers manufacturing defects, which can include screen malfunctions not caused by physical damage or water exposure beyond the device's rated resistance. Contact Fitbit Support with your purchase details to file a warranty claim.
Can water damage cause Fitbit Luxe Error Code 13?
Yes. Although the Fitbit Luxe is water-resistant up to 50 meters, prolonged exposure to water, submersion beyond rated limits, or exposure to high-pressure water like a shower jet can allow moisture to enter and interfere with the touchscreen. If you suspect water ingress, power off the device, dry it thoroughly with a lint-free cloth, and let it air dry for several hours before charging or restarting.

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