HP Printer Error Code 67: How to Fix It

Easy 20-40 minutes Medium Severity Verified June 2026
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Error Code
67
Brand
HP
Product Type
printer
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
20-40 minutes
HP Printer Error Code 67 means your printer has detected a firmware version mismatch — the software installed on the printer does not match what it expects to run properly. This can happen after a failed firmware update, an interrupted installation, or when HP pushes an update that conflicts with your printer's existing software. The good news is that this is typically a software-level issue you can resolve at home without any special tools.
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Tools You'll Need

How to Fix Error Code 67

  1. Restart the Printer

    Always unplug the printer from the wall before handling the power cord to avoid electrical shock.

  2. Check and Note Your Current Firmware Version

  3. Download the Latest Firmware from HP's Website

    Only download firmware directly from hp.com. Third-party firmware files can permanently damage your printer.

  4. Connect the Printer to Your Computer via USB

    Do not unplug the USB cable or power cord during the firmware update process. An interrupted update can brick the printer.

  5. Run the Firmware Update File

    Do not turn off the printer or computer while the firmware update is in progress.

  6. Use HP Smart App or HP Support Assistant as an Alternative

  7. Restore Factory Defaults If Error Persists

    A factory reset will erase all saved network settings, custom configurations, and stored fax numbers. Write down any important settings before proceeding.

  8. Disable Automatic Firmware Updates (Optional Preventive Step)

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When to Call a Professional

Contact HP support or a certified printer technician if the error code 67 persists after completing a successful firmware update and factory reset, if the printer becomes unresponsive or 'bricked' during the firmware update process, or if the printer's control panel no longer functions correctly. You can reach HP's official support at support.hp.com or by calling HP's support line. If your printer is under warranty, HP may replace or repair it at no cost — check your warranty status before paying for any repairs.

Frequently Asked Questions

What causes HP printer error code 67?
Error code 67 on HP printers is caused by a firmware version mismatch. This typically happens when a firmware update fails partway through, when an automatic background update is interrupted by a power outage or Wi-Fi drop, or when an incompatible firmware version is installed. The printer detects that its current firmware does not match the expected version and throws error code 67 to alert you.
Will error code 67 go away on its own?
In rare cases, a simple restart may clear the error if it was caused by a temporary glitch. However, if the error is caused by a genuine firmware mismatch or a corrupted update file, it will not go away on its own. You will need to manually update or reinstall the correct firmware version to fully resolve the issue.
Can error code 67 damage my HP printer permanently?
Error code 67 itself does not cause permanent damage — it is a software error, not a hardware failure. However, if you attempt to fix it by running an incorrect or interrupted firmware update, there is a small risk of corrupting the printer's firmware further, which can make the printer unresponsive. Always download firmware only from HP's official website and ensure a stable USB connection during the update.
How do I find the correct firmware for my HP printer model?
Go to support.hp.com and type your full printer model number into the search bar. Once on your printer's support page, click on 'Software, Drivers, and Firmware' and filter results to show only 'Firmware.' Select your operating system, then download the latest firmware file listed. If you are unsure of your printer model, you can find it printed on a label on the front or bottom of the printer.
Does fixing HP error code 67 require any replacement parts?
No, error code 67 is a firmware (software) issue and does not require any replacement parts in the vast majority of cases. The fix involves downloading and reinstalling the correct firmware version from HP's website. No physical components need to be replaced unless a hardware failure was the underlying cause of the firmware corruption, which is uncommon.

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