HP Printer Error Code 71: How to Fix It
Easy 20-45 minutes Medium Severity
Verified June 2026
- Error Code
- 71
- Brand
- HP
- Product Type
- printer
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 20-45 minutes
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Tools You'll Need
- Computer or laptop (Windows or Mac)
- USB cable (for wired firmware update, if Wi-Fi is unavailable)
- Lint-free cloth (for cleaning cartridge contacts)
- Internet connection (to download firmware and drivers)
- Printer's IP address (for Embedded Web Server access, if needed)
How to Fix Error Code 71
-
Power Cycle the Printer
Always unplug the printer from the wall — not just turn it off — to ensure a complete power reset. Do not skip the 60-second wait. -
Check and Update Printer Firmware
Never turn off the printer or disconnect it during a firmware update. Interrupting the update can permanently corrupt the printer's firmware and render it non-functional. -
Update the HP Printer Driver on Your Computer
-
Remove and Reinstall Ink Cartridges
Avoid touching the ink nozzles or electrical contacts with bare fingers, as oils from your skin can cause print quality issues or contact failures. -
Restore Printer to Factory Defaults
A factory reset will erase all saved network settings, custom preferences, and stored jobs. Write down your Wi-Fi password and any custom settings before performing this step. -
Uninstall and Reinstall HP Software Suite
Parts You May Need
Genuine HP Ink Cartridge Set
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USB Type-A to USB Type-B Printer Cable
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Genuine HP Ink Cartridge Set
Check Price on Amazon
USB Type-A to USB Type-B Printer Cable
Check Price on Amazon
Genuine HP Ink Cartridge Set
Check Price on Amazon
USB Type-A to USB Type-B Printer Cable
Check Price on Amazon
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When to Call a Professional
If you have completed all steps above — including a firmware update, factory reset, full software reinstall, and cartridge replacement — and Error Code 71 still appears, the printer's internal firmware chip or memory board may be physically damaged or corrupted beyond software repair. At this point, contact HP Support directly at hp.com/support or call their technical support line, as the printer may be eligible for a warranty replacement or depot repair. Professional repair is also recommended if the printer shows additional symptoms such as unusual noises, frequent paper jams, or a blank/frozen control panel screen alongside this error.Frequently Asked Questions
What does Error Code 71 mean on an HP printer?
Error Code 71 on an HP printer indicates a firmware compatibility issue. This means the printer's internal software is outdated, corrupted, or cannot properly communicate with your computer's driver or the installed ink cartridges. Updating the firmware and printer driver resolves this error in most cases.
Can I fix HP Printer Error Code 71 without a computer?
Some HP printers allow firmware updates directly from the control panel if the printer is connected to Wi-Fi. Navigate to Setup > Printer Maintenance > Update the Printer on your printer's display to check for and install available firmware updates without needing a separate computer.
Will using third-party or refilled ink cartridges cause Error Code 71?
Yes, non-HP, refilled, or cloned ink cartridges can trigger Error Code 71. HP's firmware includes authentication checks for cartridges, and incompatible cartridges may fail this check and produce the error. Switching to genuine HP ink cartridges often resolves the issue immediately.
Does a factory reset fix HP Error Code 71 permanently?
A factory reset can fix Error Code 71 if the issue was caused by corrupted settings or a failed partial firmware update. However, after the reset, you must update the firmware again immediately to prevent the error from returning. Without a current firmware version, the error may reappear.
How do I find the correct firmware update for my HP printer model?
Go to hp.com/support and click 'Software and Drivers.' Enter your exact printer model number (found on the label on the front or bottom of the printer). Select your operating system, then look for the 'Firmware' category in the results. Download and run the latest available firmware file for your model.