HP Printer Error Code E4: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
Error Code
E4
Brand
HP
Product Type
printer
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
HP printer error code E4 indicates a paper jam inside the printer, specifically around the roller mechanisms. This common issue prevents your printer from functioning until the jammed paper is properly cleared from the internal components.
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Tools You'll Need

How to Fix Error Code E4

  1. Turn off and unplug the printer

    Always unplug the printer before accessing internal components to prevent electrical shock or injury from moving parts.
  2. Remove all paper from input and output trays

  3. Open the printer cover and cartridge access door

  4. Remove ink cartridges if they block access

    Handle ink cartridges carefully to avoid getting ink on your hands or clothing. Do not touch the copper contacts or print heads.
  5. Locate and remove jammed paper

    Pull paper gently to avoid tearing it and leaving small pieces inside the printer. Torn paper fragments can cause recurring jams.
  6. Check the rear access panel

  7. Manually rotate the rollers to clear remaining paper

    Be gentle when rotating rollers manually to avoid damaging the internal mechanisms.
  8. Clean the rollers and paper path

  9. Reinstall cartridges and close all covers

  10. Plug in and test the printer

Parts You May Need

Paper feed roller assembly
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Paper feed roller assembly
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Paper feed roller assembly
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Paper feed roller assembly
Check Price on Amazon
Paper feed roller assembly
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Paper feed roller assembly
Check Price on Amazon
Paper feed roller assembly
Check Price on Amazon
Paper feed roller assembly
Check Price on Amazon
Paper feed roller assembly
Check Price on Amazon
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When to Call a Professional

If the E4 error persists after clearing all visible paper jams, if you notice damaged rollers or internal components, or if paper continues to jam frequently after following these steps, contact HP support or a qualified printer technician for professional diagnosis and repair.

Frequently Asked Questions

Why does my HP printer keep showing error code E4?
Recurring E4 errors usually indicate torn paper pieces left inside the printer, worn feed rollers that need replacement, or using paper that doesn't meet HP's specifications. Check for debris and ensure you're using the correct paper type and size.
Can I use tweezers to remove jammed paper from my HP printer?
Avoid using tweezers or sharp tools as they can damage delicate internal components. Instead, use your fingers to grasp visible paper and pull gently, or use the rear access panel if your printer model has one.
What paper types cause HP printer error code E4 most often?
Thick cardstock, damaged or wrinkled paper, oversized sheets, and paper that's too thin can all cause E4 paper jams. Stick to HP-recommended paper weights and sizes, and ensure paper is stored properly to prevent moisture damage.
How can I prevent HP printer error code E4 from happening again?
Prevent E4 errors by using quality paper within HP specifications, not overfilling the paper tray, keeping the printer clean, and ensuring paper is stored in a dry environment. Regular cleaning of feed rollers also helps prevent jams.
Is it safe to force paper out when I see HP error code E4?
Never force or yank jammed paper as this can tear it and leave pieces inside the printer, potentially damaging internal components. Always turn off the printer first and pull paper slowly and steadily in the natural direction of the paper path.