LG TV Error Code 137: How to Fix It
Easy 15-45 minutes Medium Severity
Verified June 2026
- Error Code
- 137
- Brand
- LG TV
- Product Type
- smart_tv
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- LG TV remote control
- Smartphone or computer (to check LG account and server status)
- Ethernet cable (optional, for wired connection testing)
How to Fix Error Code 137
-
Check LG Server Status
-
Restart Your LG TV
Unplug the TV from the wall outlet rather than just using the remote to ensure a true power cycle. -
Check and Restart Your Internet Connection
-
Verify Your LG Account Credentials
-
Sign Out and Sign Back In on the TV
-
Update Your TV's Software
Do NOT unplug or power off your TV during a firmware update. Interrupting the update can corrupt your TV's software and may require a service visit to repair. -
Clear App Cache and Data for LG Account App
-
Check DNS Settings
-
Perform a Factory Reset (Last Resort)
A factory reset erases ALL settings, saved accounts, and installed apps. Make sure you know your Wi-Fi password and LG account credentials before proceeding. This step is irreversible.
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When to Call a Professional
Contact LG Support (1-800-243-0000) or a certified TV technician if: (1) Error 137 persists after completing all steps including a factory reset, (2) your TV's network hardware appears to be malfunctioning and cannot connect to any network at all, or (3) your TV is stuck in a boot loop after a firmware update. LG Support can also escalate account-specific issues that cannot be resolved through standard troubleshooting. If your TV is still under warranty, do not attempt any hardware-level repairs as this may void coverage.Frequently Asked Questions
What does Error Code 137 mean on an LG TV?
Error Code 137 on an LG TV means the TV is unable to connect to or authenticate with your LG account (also known as your LG ThinQ or LG Content Store account). It is usually caused by network connectivity problems, incorrect login credentials, outdated firmware, or a temporary outage on LG's servers.
Can I still use my LG TV if I get Error Code 137?
Yes, you can still use most basic functions of your LG TV even with Error Code 137. You can watch live TV, use HDMI inputs, and access many streaming apps without being signed into an LG account. However, some features like the LG Content Store, personalized recommendations, and LG ThinQ smart home controls may be unavailable until the error is resolved.
Why does my LG TV keep showing Error 137 even after I fix it?
If Error 137 keeps coming back, the most likely causes are an unstable internet connection, router settings that block LG's authentication servers, or recurring LG server issues. Try switching to a wired Ethernet connection for stability, change your DNS settings to Google DNS (8.8.8.8 and 8.8.4.4), and check if your router's firewall is blocking any outbound connections. If the problem continues, contact LG Support.
Will a factory reset fix LG TV Error Code 137?
A factory reset often resolves Error 137 when other methods have failed because it completely removes any corrupted account data, settings, or software conflicts. However, it should be used as a last resort since it erases all your apps, settings, and saved information. Try all other troubleshooting steps first before performing a factory reset.
Is LG Error Code 137 caused by my LG account being locked or suspended?
It is possible. If you recently changed your LG account password, had too many failed login attempts, or received a security alert from LG, your account may be temporarily locked. To check, try logging into your LG account at us.lgaccount.com (or your regional portal) on a phone or computer. If you cannot log in there either, use the password reset option or contact LG account support to unlock your account.