Navien Tankless Water Heater Error Code 060: How to Fix It

Medium 1-2 hours Medium Severity Verified June 2026
Error Code
060
Brand
Navien
Product Type
water_heater
Severity
Medium
DIY Difficulty
Medium
Estimated Fix Time
1-2 hours
Error code 060 on your Navien tankless water heater indicates that water flow through the heat exchanger is blocked. This typically happens due to mineral scale buildup, debris, or a faulty flow sensor. This guide will help you diagnose and resolve the issue safely.
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Tools You'll Need

How to Fix Error Code 060

  1. Turn Off Power and Water Supply

    Always shut off power and water before servicing to avoid electric shock and water damage.
  2. Check and Clean the Inlet Water Filter

    Be careful not to damage the filter screen. If damaged, replace it.
  3. Flush the Heat Exchanger to Remove Scale

    Use only approved descaling solutions. Do not use harsh chemicals that can damage the heat exchanger.
  4. Inspect the Flow Sensor for Blockage

    Handle the sensor carefully; it is delicate.
  5. Check for External Blockages in Pipes

  6. Restart the Water Heater

    If error persists, call a professional.

Parts You May Need

Inlet water filter screen
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Descaling kit / Flush kit
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Inlet water filter screen
Check Price on Amazon
Descaling kit / Flush kit
Check Price on Amazon
Inlet water filter screen
Check Price on Amazon
Descaling kit / Flush kit
Check Price on Amazon
Inlet water filter screen
Check Price on Amazon
Descaling kit / Flush kit
Check Price on Amazon
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When to Call a Professional

If the error code remains after cleaning the filter and flushing the heat exchanger, or if you are uncomfortable working with gas and high-temperature water, call a qualified technician. Replacing the flow sensor or circuit board requires professional skills.

Frequently Asked Questions

What causes Navien error code 060?
Error 060 indicates blocked water flow through the heat exchanger, often due to mineral scale buildup, debris in the inlet filter, or a faulty flow sensor.
How often should I flush my Navien water heater?
Navien recommends flushing the heat exchanger every 6-12 months depending on water hardness. In hard water areas, more frequent flushing may be needed.
Can I use vinegar to descale my Navien?
Yes, white vinegar or citric acid solution is commonly used. Use a descaling pump kit and follow manufacturer guidelines to avoid damage.
Will error 060 reset itself?
Sometimes after fixing the blockage, the error clears after a restart. However, the cause must be resolved; otherwise, the code will return.
Is it safe to use the water heater with error 060?
No. The error indicates restricted water flow, which can cause overheating and damage. Turn off the unit immediately and troubleshoot.