Netflix Error Code 10013: How to Fix It
Easy 5-15 minutes Medium Severity
Verified June 2026
- Error Code
- 10013
- Brand
- Netflix
- Product Type
- streaming
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 5-15 minutes
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Tools You'll Need
- Smartphone, tablet, smart TV, or streaming device with Netflix installed
- Active Wi-Fi network (router and internet connection)
- Netflix account credentials (email and password, in case reinstall is needed)
- Mobile data plan (optional, if choosing to enable cellular downloads)
How to Fix Error Code 10013
-
Connect to a Wi-Fi Network
-
Enable Downloads Over Mobile Data in Netflix Settings
Enabling downloads over mobile data can consume large amounts of your data plan. A single HD episode can use 1–3 GB. Check your carrier plan limits before enabling this option to avoid overage charges. -
Check Your Wi-Fi Connection Quality
-
Force Close and Restart the Netflix App
-
Update the Netflix App
-
Clear the Netflix App Cache (Android and Some Smart TVs)
-
Reinstall the Netflix App
Uninstalling the app will delete all offline downloads stored on your device. Make sure you have a stable internet connection to re-download content after reinstalling.
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When to Call a Professional
Netflix error 10013 is almost always resolved through the steps above and does not typically require professional assistance. However, if your Wi-Fi network itself is not working — for example, your router is malfunctioning, your internet service is down, or your device's Wi-Fi hardware is broken — contact your Internet Service Provider (ISP) for network issues or visit a device repair technician if your phone, tablet, or TV cannot connect to Wi-Fi at all. You can also reach Netflix customer support at help.netflix.com if the error persists across multiple devices on the same account.Frequently Asked Questions
Why does Netflix require Wi-Fi to download content?
Netflix defaults to Wi-Fi-only downloads to protect users from accidentally using large amounts of mobile data. Downloading a single HD episode can consume 1–3 GB or more. This default setting helps prevent unexpected charges on your mobile bill. You can override this in the Netflix app settings if you have an unlimited data plan or want to download on the go.
Can I download Netflix content using mobile data instead of Wi-Fi?
Yes. Open the Netflix app, tap your profile icon, go to App Settings, find the Downloads section, and turn off the 'Wi-Fi Only' toggle (or enable 'Download on Mobile Data'). This will allow downloads over your cellular connection. Keep in mind that video downloads are large files, so monitor your data usage carefully.
Does Netflix error 10013 mean my account is banned or restricted?
No. Error 10013 is purely a network connectivity setting issue and has nothing to do with your account standing, subscription level, or content restrictions. It simply means the app detected that your device was not connected to Wi-Fi when you tried to download. Your account is not at risk.
Why do I still see error 10013 even though I am connected to Wi-Fi?
This can happen if your Wi-Fi connection is unstable, your device briefly dropped from the network, or the Netflix app has a temporary glitch in detecting your connection. Try force-closing the Netflix app and reopening it, moving closer to your router, or forgetting and reconnecting to your Wi-Fi network. Clearing the app cache can also help resolve false network detection errors.
How many titles can I download on Netflix and how long do downloads last?
The number of downloads allowed depends on your Netflix plan. Standard and Premium plans allow downloads on up to two or four devices respectively, and most titles allow up to 25 downloads per device. Downloaded content typically expires after 7 days or within 48 hours of first pressing play, whichever comes first. Some titles have shorter windows due to licensing agreements.