Overwatch 2 Error Code BN-564: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
BN-564
Brand
Overwatch 2
Product Type
game
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Overwatch 2 error code BN-564 means the game cannot find a match in your current region, which is typically caused by a mismatch between your selected game region and your actual location, VPN interference, or temporary server issues on Blizzard's end. This error prevents you from entering matchmaking queues and can appear on PC, PlayStation, Xbox, and Nintendo Switch. The good news is that most cases are resolved by adjusting your region settings or network configuration without any technical expertise.
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Tools You'll Need

How to Fix Error Code BN-564

  1. Check Blizzard Server Status

  2. Verify and Change Your Game Region in Battle.net

  3. Disable Any VPN or Proxy Service

    Do not use a VPN to attempt to access a different region's matchmaking queue, as this violates Blizzard's Terms of Service and may result in an account suspension.

  4. Flush DNS and Reset Network Settings

  5. Change Your DNS Server to Google or Cloudflare

  6. Clear Overwatch 2 Cache Files

    Do not delete your cloud saves or account-linked save data. Only clear local cache files to avoid losing progress.

  7. Scan and Repair Game Files (PC Only)

  8. Check Overwatch 2 Content Restrictions by Region

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When to Call a Professional

If you have completed all steps above and error code BN-564 persists, contact Blizzard Support directly at support.blizzard.com. A Blizzard support agent can investigate your account's region settings, verify there are no account-level restrictions tied to your location, and escalate the issue if it is a backend problem. If you have recently moved to a new country or are traveling internationally and cannot get matchmaking to work, a support ticket is the only way to properly update your account region on Blizzard's servers.

Frequently Asked Questions

What does Overwatch 2 error code BN-564 mean?
Error code BN-564 means Overwatch 2 cannot find a match in your selected or detected region. This can happen because your game region is set incorrectly, a VPN is masking your real location, Blizzard's servers in your region are experiencing issues, or your account has a region restriction that does not match your current physical location.
How do I change my region in Overwatch 2?
On PC, open the Battle.net launcher, click the Overwatch 2 icon, and look for the region selector (a globe or flag icon) near the Play button. Click it and select the region closest to you: Americas, Europe, or Asia Pacific. On console, go to Overwatch 2 in-game Settings, navigate to the Gameplay tab, and find the Server Region option to change it manually.
Can a VPN cause Overwatch 2 error BN-564?
Yes. A VPN routes your internet traffic through a server in a different country, which can cause Overwatch 2 to detect a conflict between your account's home region and your connection's apparent location. This triggers matchmaking errors like BN-564. Disable your VPN completely and restart your router before relaunching Overwatch 2.
Is Overwatch 2 error BN-564 a server-side problem?
It can be. If Blizzard's matchmaking servers in your region are undergoing maintenance or experiencing an outage, BN-564 can appear for all players in that region. Always check status.blizzard.com or Blizzard's official social media channels first to rule out a server-side issue before changing your own settings.
Will I lose my Overwatch 2 progress if I change my region?
Changing your server region in Overwatch 2 does not delete your account progress, skins, or achievements because all your data is tied to your Battle.net account in Blizzard's cloud. However, your competitive rank and competitive history are region-specific, so your rank in one region may differ from another. Your cosmetics and career stats remain intact across all regions.

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