PlayStation 4 Error Code NP-34924-2: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
NP-34924-2
Brand
PlayStation 4
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error code NP-34924-2 on your PlayStation 4 means the console cannot connect to PlayStation Network (PSN) servers, usually because they are temporarily busy, overloaded, or undergoing maintenance. This is a server-side issue that often resolves on its own, but there are several things you can do on your end to speed up the fix. Follow the steps below to rule out local network problems and get back online as quickly as possible.
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Tools You'll Need

How to Fix Error Code NP-34924-2

  1. Check PSN Server Status

  2. Restart Your PS4 Completely

  3. Restart Your Router and Modem

  4. Test Your PS4 Internet Connection

  5. Switch to a Wired (Ethernet) Connection

  6. Change Your DNS Settings to Google or Cloudflare

  7. Sign Out of PSN and Sign Back In

  8. Check for and Install PS4 System Software Updates

    Do not power off the PS4 during a system software update. Interrupting an update can corrupt the system software and may require a full reinstall.

  9. Temporarily Disable Your Router's Firewall or Enable DMZ

    Leaving DMZ enabled permanently is a security risk. Use port forwarding as a long-term solution rather than DMZ.

  10. Wait and Retry During Off-Peak Hours

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When to Call a Professional

Contact PlayStation Support directly at support.playstation.com if the error persists for more than 24 hours and PSN shows no active outages, if your account has been flagged or suspended (you will see a separate error code for this), or if multiple devices on your network cannot connect to the internet and basic router troubleshooting has not helped. In the case of a persistent network hardware failure, contact your Internet Service Provider (ISP) for router or modem replacement. PlayStation hardware repair is not relevant for this error code as it is entirely network and server related.

Frequently Asked Questions

What does PS4 error code NP-34924-2 mean?
Error NP-34924-2 means your PS4 was unable to connect to PlayStation Network servers. This is typically caused by PSN being temporarily busy, undergoing maintenance, or experiencing a partial outage. It can also be triggered by local network issues such as slow internet, firewall settings, or DNS problems.
How long does PSN error NP-34924-2 last?
If the error is caused by a PSN server outage or maintenance window, it typically resolves within 1 to 24 hours. Sony usually performs planned maintenance during overnight hours and announces it in advance. If the error is caused by a local network issue, it can be fixed immediately by following the troubleshooting steps above.
Is NP-34924-2 a PS4 hardware problem?
No. Error NP-34924-2 is not a hardware problem. It is entirely a network and server connectivity issue. Your PS4 console itself is functioning normally — the problem is either with PSN servers being unavailable or with your home network configuration preventing a successful connection.
Can changing DNS fix PS4 error NP-34924-2?
Yes, in many cases changing your PS4's DNS settings to a faster, more reliable DNS server like Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1) can resolve NP-34924-2. Your ISP's default DNS servers can sometimes be slow or fail to resolve PlayStation Network domains properly, which causes the connection error.
Why do I keep getting NP-34924-2 even when PSN is not down?
If PSN shows no outages but you still get NP-34924-2, the problem is likely on your local network. Common causes include router firewall settings blocking PSN traffic, an outdated PS4 system software version, a congested Wi-Fi connection, or your ISP experiencing issues in your area. Try switching to a wired Ethernet connection, updating your PS4 firmware, and changing your DNS settings. If problems persist, contact your ISP to check for local service issues.

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