PlayStation 4 Error Code NW-31194-8: How to Fix It
Medium 30-60 minutes Medium Severity
Verified June 2026
- Error Code
- NW-31194-8
- Brand
- PlayStation 4
- Product Type
- game_platform
- Severity
- Medium
- DIY Difficulty
- Medium
- Estimated Fix Time
- 30-60 minutes
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Tools You'll Need
- Ethernet cable
- Computer or smartphone for router access
How to Fix Error Code NW-31194-8
-
Restart Your PS4 and Network Equipment
-
Test Internet Connection
-
Change DNS Settings to Google DNS
-
Try Alternative DNS Servers
-
Check Router Firewall and Port Settings
Only modify router settings if you're comfortable doing so, as incorrect changes can affect your entire network. -
Use Wired Connection
-
Update Router Firmware
Never interrupt a firmware update as this can permanently damage your router. -
Reset Network Settings
This will remove all saved Wi-Fi passwords and network settings on your PS4.
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When to Call a Professional
Contact your internet service provider if the error persists after trying all steps, as there may be issues with your internet connection or ISP-level DNS problems. If you're uncomfortable modifying router settings, consider asking a tech-savvy friend or hiring a network technician.Frequently Asked Questions
What does PlayStation 4 error code NW-31194-8 mean?
Error code NW-31194-8 indicates your PS4 cannot connect to PlayStation Network due to DNS server issues or router configuration problems preventing proper internet connectivity.
Why does my PS4 keep getting DNS errors?
PS4 DNS errors typically occur due to ISP DNS server issues, router firewall blocking PSN traffic, outdated router firmware, or incorrect network settings on your console.
Should I use Google DNS on my PS4?
Yes, Google DNS (8.8.8.8 and 8.8.4.4) often resolves PlayStation Network connectivity issues as these servers are reliable and fast. Many users report improved connection stability after switching.
Can a VPN cause PS4 error NW-31194-8?
Yes, VPNs on your router or network can interfere with PlayStation Network connections. Try disabling VPN services temporarily to see if this resolves the error.
How do I know if my router is blocking PlayStation Network?
Check your router's firewall logs and gaming/console settings. Look for blocked connections to Sony servers or PlayStation domains. Many modern routers have gaming modes that automatically allow console traffic.