PlayStation 5 Error Code CE-109490-3: How to Fix It
Easy 15-45 minutes Medium Severity
Verified June 2026
- Error Code
- CE-109490-3
- Brand
- PlayStation 5
- Product Type
- game_platform
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Stable internet connection
- Router/modem access
- Phone or computer for PSN status check
How to Fix Error Code CE-109490-3
-
Check PlayStation Network Status
-
Restart Your PlayStation 5
-
Test Your Internet Connection
-
Reset Network Settings
-
Change DNS Settings
-
Adjust MTU Settings
-
Check Router and Modem
Ensure no other devices are downloading large files during this test -
Update System Software
-
Initialize PS5 Network Settings
This will delete all saved Wi-Fi passwords and network configurations
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When to Call a Professional
Contact your internet service provider if connection issues persist across all devices. Contact PlayStation Support if the error continues after trying all steps and PSN status shows no outages.Frequently Asked Questions
What does PS5 error code CE-109490-3 mean?
Error CE-109490-3 means your PS5 cannot connect to PlayStation Network servers within the allowed time limit, typically due to network connectivity issues or server problems.
Why does my PS5 keep getting connection timeout errors?
Connection timeouts usually occur due to slow internet speeds, network congestion, incorrect DNS settings, or temporary PSN server issues. Router problems can also cause repeated timeouts.
Can I play games offline when getting CE-109490-3?
Yes, you can play single-player games and games that don't require online features. However, you won't be able to access online multiplayer, download games, or sync trophies until the connection is restored.
How do I know if PlayStation Network is down?
Check the official PlayStation Network Service Status page online or follow @AskPlayStation on social media for real-time updates about server outages and maintenance.
Should I use Wi-Fi or ethernet cable for my PS5?
A wired ethernet connection is generally more stable and faster than Wi-Fi, which can help prevent connection timeout errors. Use ethernet if possible, especially for online gaming and downloads.