PlayStation 5 Error Code CE-117738-8: How to Fix It

Easy 30 minutes to 3 hours (mostly waiting) High Severity Verified June 2026
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Error Code
CE-117738-8
Brand
PlayStation 5
Product Type
game_platform
Severity
High
DIY Difficulty
Easy
Estimated Fix Time
30 minutes to 3 hours (mostly waiting)
PlayStation 5 error code CE-117738-8 indicates your console's database has become corrupted, preventing normal operation. This error typically occurs when the system database files are damaged due to improper shutdowns, power outages, or storage issues. The good news is this can usually be fixed by rebuilding the database through Safe Mode.
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Tools You'll Need

How to Fix Error Code CE-117738-8

  1. Power down your PS5 completely

    Do not unplug the console while it's still powering down as this can cause additional database corruption.

  2. Boot into Safe Mode

  3. Select 'Rebuild Database'

  4. Wait for database rebuild completion

    Do not power off the console or disconnect power during this process as it will cause further corruption.

  5. Test normal operation

  6. If error persists, try 'Reset PS5'

    This will reset all system settings to factory defaults but preserve your games and save data.

Parts You May Need

USB-A to USB-C cable
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USB-A to USB-C cable
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USB-A to USB-C cable
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USB-A to USB-C cable
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USB-A to USB-C cable
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USB-A to USB-C cable
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When to Call a Professional

Contact PlayStation Support if the error persists after trying both database rebuild and system reset options, as this may indicate a hardware failure requiring professional repair or console replacement.

Frequently Asked Questions

Will rebuilding the database delete my games and saves?
No, rebuilding the database will not delete your games, save data, or user profiles. It only reorganizes the database files to fix corruption while preserving all your content.
How long does PS5 database rebuild take?
Database rebuild time varies from 30 minutes to 3+ hours depending on how much data is stored on your console. Consoles with more games and data will take longer to process.
Why does PS5 error CE-117738-8 happen?
This error occurs when the PlayStation 5 database becomes corrupted, usually due to improper shutdowns, power outages, storage drive issues, or system crashes during data writing operations.
Can I prevent PS5 database corruption?
You can reduce the risk by always properly shutting down your PS5 through the power menu, using a surge protector, ensuring adequate ventilation, and avoiding interrupting system updates or game installations.
What if Safe Mode won't work on my PS5?
If Safe Mode doesn't activate, try using a different USB cable for your controller, ensure the controller is fully charged, or try pressing the power button for exactly 7 seconds. If it still fails, contact PlayStation Support.

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