PlayStation 5 Error Code CE-118878-9: How to Fix It

Easy 10-20 minutes Low Severity Verified June 2026
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Error Code
CE-118878-9
Brand
PlayStation 5
Product Type
game_platform
Severity
Low
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
PlayStation 5 error code CE-118878-9 appears when your console cannot upload save data to the PlayStation Network cloud storage. This error typically occurs due to network connectivity issues, insufficient cloud storage space, or temporary PSN server problems.
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How to Fix Error Code CE-118878-9

  1. Check PlayStation Network Status

  2. Verify Internet Connection

  3. Check Cloud Storage Space

  4. Restart PlayStation 5 Console

    Ensure any games are properly saved before restarting to avoid losing progress.

  5. Sign Out and Back Into PSN

  6. Manually Upload Individual Save Files

  7. Check Date and Time Settings

  8. Reset Network Settings

    Write down your WiFi password before proceeding as you'll need to re-enter it after the reset.
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When to Call a Professional

Contact PlayStation Support if the error persists after trying all steps and PSN servers are confirmed operational. This may indicate a hardware issue with your console's network adapter or a deeper account-related problem requiring Sony's technical assistance.

Frequently Asked Questions

Why does my PS5 keep showing error CE-118878-9 when uploading saves?
This error typically occurs due to network connectivity problems, insufficient cloud storage space, or temporary PSN server issues. Check your internet connection, verify you have available cloud storage space, and confirm PlayStation Network servers are operational.
How much cloud storage do I get with PlayStation Plus?
PlayStation Plus members receive 100GB of cloud storage for game saves. This storage is shared across PS4 and PS5 save data. If you're running low on space, delete old save files for games you no longer play.
Can I upload PS5 save data without PlayStation Plus?
No, cloud save uploads require an active PlayStation Plus subscription. Without PS Plus, you can only back up save data to external USB storage devices. You cannot access PSN cloud storage features without a subscription.
Will I lose my save data if I can't upload to cloud?
Your save data remains safely stored on your PS5's internal storage even if cloud uploads fail. The error only affects cloud backup functionality, not your local save files. You can manually back up saves to USB storage as an alternative.
How do I know if PlayStation Network servers are down?
Check the official PlayStation Network Service Status page at status.playstation.com or follow @AskPlayStation on Twitter for real-time server status updates. These sources provide official information about any ongoing PSN outages or maintenance.

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