PlayStation 5 Error Code CE-33564-2: How to Fix It

Easy 15-30 minutes (plus waiting time for Sony response) Medium Severity Verified June 2026
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Error Code
CE-33564-2
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes (plus waiting time for Sony response)
Error code CE-33564-2 on your PlayStation 5 means your account has been temporarily suspended by Sony. This often happens due to a violation of the Terms of Service, such as chargebacks or suspicious activity. You cannot bypass it yourself—you must contact Sony to resolve the suspension.
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How to Fix Error Code CE-33564-2

  1. Check for PlayStation Network Outages

  2. Review Your Email for Suspension Notification

  3. Understand the Reason for Suspension

  4. Contact PlayStation Support

  5. Wait for Sony's Response

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When to Call a Professional

If you've contacted Sony and the suspension is not lifted or you cannot reach a resolution, you may need to seek help from Sony's escalation team. There is no DIY fix for a server-side suspension.

Frequently Asked Questions

What does error code CE-33564-2 mean on PS5?
It means your PlayStation Network account is temporarily suspended. You must contact Sony PlayStation Support to resolve it.
How do I fix error CE-33564-2 on PlayStation 5?
You cannot fix it yourself. Check your email for details, contact Sony support via live chat or phone, and follow their instructions.
How long does a PS5 account suspension last?
It varies: temporary suspensions can last from a few hours to 30 days. Permanent suspensions are indefinite. Check your suspension email for the exact duration.
Can I bypass error code CE-33564-2?
No. The suspension is enforced by Sony's servers. Attempting to bypass it may result in a permanent ban. Contact Sony to lift it.
Will I lose my games if my account is suspended?
Typically, you will still have access to purchased games after the suspension ends. However, during the suspension, online play and store access are restricted.

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