PlayStation 5 Error Code CE-35238-2: How to Fix It

Easy 5-10 minutes Medium Severity Verified June 2026
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Error Code
CE-35238-2
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-10 minutes
Error code CE-35238-2 on your PlayStation 5 means a feature or content is restricted by parental control settings. This typically happens when trying to use communication features, view certain content, or access online services while parental controls are active. You can resolve this by adjusting the parental control settings on your console or linking account.
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How to Fix Error Code CE-35238-2

  1. Access Parental Control Settings

  2. Adjust Restrictions for Your Account

    Be careful when lowering restrictions for child accounts. Ensure changes align with your family's rules.

  3. Check PlayStation Network Account Settings

  4. Restart Your PlayStation 5

  5. Test the Feature Again

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When to Call a Professional

If you are unable to access the parental control settings because you forgot the console passcode, you may need to contact PlayStation Support for a reset. They can guide you through account verification.

Frequently Asked Questions

What does PS5 error code CE-35238-2 mean?
It means a feature or content is restricted by parental control settings on your PS5 or PlayStation Network account.
How do I bypass parental controls on PS5?
You can adjust parental controls by going to Settings > Family and Parental Controls > Parental Controls. You'll need the console passcode (default 0000 unless changed) to make changes.
Why does error CE-35238-2 appear on PS5?
It appears when you try to use a feature that is blocked by parental controls, such as online communication, user-generated content, or accessing age-restricted content.
Can I fix CE-35238-2 without a passcode?
If you don't know the passcode, you can try default 0000. If that doesn't work, you'll need to contact PlayStation Support to reset it.
Does error CE-35238-2 affect online multiplayer?
Yes, if communication settings are restricted, you may be unable to use voice chat or join parties in multiplayer games.

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