PlayStation 5 Error Code NP-102946-2: How to Fix It
Easy 10-20 minutes Low Severity
Verified June 2026
- Error Code
- NP-102946-2
- Brand
- PlayStation 5
- Product Type
- game_platform
- Severity
- Low
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-20 minutes
Ad
Tools You'll Need
- Ethernet cable (optional)
- Computer or smartphone to check PSN status
How to Fix Error Code NP-102946-2
-
Check PSN Server Status
-
Test Your Internet Connection
-
Restart Your PS5 Console
Make sure to save any game progress before restarting -
Power Cycle Your Network Equipment
This will temporarily disconnect all devices in your home from the internet -
Switch to Wired Connection
-
Update PS5 System Software
-
Change DNS Settings
-
Sign Out and Back Into PSN
Parts You May Need
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ethernet cable
Check Price on Amazon
Ad
When to Call a Professional
Contact your internet service provider if the error persists after trying all steps and PSN servers are confirmed working. If multiple devices in your home cannot connect to the internet, the issue may be with your ISP connection.Frequently Asked Questions
What does PS5 error code NP-102946-2 mean?
Error NP-102946-2 means your PlayStation 5 cannot connect to the PlayStation Network servers. It's usually a temporary network issue that can be fixed by checking your internet connection and restarting your console.
Why does my PS5 keep getting NP-102946-2 error?
Recurring NP-102946-2 errors are often caused by unstable internet connections, outdated system software, or network configuration issues. Try using a wired ethernet connection and updating your PS5 system software.
How do I check if PlayStation Network is down?
Visit status.playstation.com to see real-time PSN service status, or check PlayStation's official Twitter account @AskPlayStation for service announcements and maintenance schedules.
Can I play games offline with error NP-102946-2?
Yes, you can still play single-player games and games you've already downloaded while experiencing this error. However, online multiplayer, digital purchases, and cloud saves won't work until the PSN connection is restored.
Will changing my PS5 DNS settings fix NP-102946-2?
Changing to public DNS servers like Google DNS (8.8.8.8) can help resolve connection issues if your ISP's DNS servers are slow or unreliable. This is often effective for intermittent PSN connectivity problems.