PlayStation 5 Error Code NP-31731-1: How to Fix It

Easy 5-15 minutes Medium Severity Verified June 2026
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Error Code
NP-31731-1
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Error code NP-31731-1 on your PlayStation 5 typically means that the PlayStation Network (PSN) service is currently unavailable or you're having trouble connecting. This can be due to server maintenance, internet issues, or incorrect network settings. Follow these steps to get back online.
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How to Fix Error Code NP-31731-1

  1. Check PSN Service Status

  2. Restart Your PS5 and Network Devices

  3. Test Internet Connection on PS5

  4. Update Your PS5 System Software

  5. Re-enter Your PSN Credentials

  6. Change DNS Settings (Advanced)

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When to Call a Professional

If you've tried all steps and still see the error, the issue is likely on Sony's end. Contact PlayStation Support if the status page shows no outage but you still can't connect.

Frequently Asked Questions

What does PS5 error NP-31731-1 mean?
It means your PS5 cannot connect to the PlayStation Network, usually due to server issues or network problems.
How do I check if PSN is down?
Visit status.playstation.com on any device to see the current service status and any ongoing maintenance.
Will restarting my router fix error NP-31731-1?
Yes, restarting your network devices can resolve temporary connectivity issues that cause this error.
Do I need to update my PS5 to fix this error?
Keeping your PS5 updated can prevent connectivity problems, so it's recommended to check for updates.
Is NP-31731-1 a permanent ban?
No, this error is not a ban. It indicates a connectivity issue with PSN, not an account suspension.

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