PlayStation 5 Error Code NW-118242-7: How to Fix It
Easy 15-45 minutes Medium Severity
Verified June 2026
- Error Code
- NW-118242-7
- Brand
- PlayStation 5
- Product Type
- game_platform
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Paperclip (for router reset)
- Smartphone or computer to check PSN status
How to Fix Error Code NW-118242-7
-
Check PSN Server Status
Do not assume the error is on your end without checking server status first. -
Restart Your PS5 and Network Hardware
-
Test Your Internet Connection
-
Reconfigure Network Settings
Changing DNS can improve connectivity but may affect local network performance. -
Disable Proxy or VPN
-
Power Cycle Your PS5
Do not interrupt the power cycle process. -
Reset Your Router to Factory Defaults
Resetting your router erases all custom settings. Ensure you have your ISP credentials and Wi-Fi password handy. -
Update PS5 System Software
Do not turn off the console during the update.
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When to Call a Professional
If you've tried all steps and the error persists, contact your internet service provider (ISP) to check for network restrictions or a faulty modem. Alternatively, contact PlayStation Support if the problem is on Sony's end not listed in server status.Frequently Asked Questions
Why does PS5 error NW-118242-7 appear even when my internet is working?
This error usually indicates a connectivity issue between your console and PSN servers, not necessarily general internet access. It can be caused by DNS conflicts, router firewall settings, or temporary PSN outages. Follow the steps above to resolve it.
Will changing DNS settings on PS5 fix error NW-118242-7?
Often, yes. Slow or misconfigured DNS servers can prevent the PS5 from reaching PSN. Using Google's public DNS (8.8.8.8 and 8.8.4.4) frequently resolves the problem.
Does NW-118242-7 mean my PS5 is banned?
No. This error code relates solely to network connectivity; it does not indicate a console ban. Bans typically show error codes like WS-37368-7.
How do I check if PSN is down?
Visit status.playstation.com on any device. If there's a red indicator or maintenance notice, PSN is down. Third-party sites like downdetector.com can also show user reports.
If nothing works, should I factory reset my PS5?
A factory reset should be a last resort as it erases all data. Only do this after contacting PlayStation Support. It may resolve persistent software conflicts, but back up your data first.