PlayStation 5 Error Code NW-118395-3: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
NW-118395-3
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error NW-118395-3 on your PS5 means the console cannot connect to the chat server. This usually happens due to network issues, server outages, or incorrect settings. Follow these steps to get back online and chatting with friends.
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Tools You'll Need

How to Fix Error Code NW-118395-3

  1. Check PlayStation Network Status

  2. Restart Your PS5 and Network Devices

    Do not unplug devices during a firmware update.

  3. Test Internet Connection on PS5

  4. Switch to a Wired Connection

  5. Change DNS Settings

  6. Rebuild PS5 Database (Safe Mode)

    Make sure to safely turn off the console before entering safe mode.

  7. Contact Your Internet Service Provider

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When to Call a Professional

If all steps fail and other devices also have internet issues, contact your ISP. Otherwise, contact PlayStation Support for further assistance.

Frequently Asked Questions

What does error NW-118395-3 mean on PS5?
It means your PS5 cannot connect to the PlayStation chat server. This is often a network-related issue.
Will rebuilding the database delete my games?
No, rebuilding the database only reorganizes data and doesn't delete games or saved files.
Does changing DNS affect other games?
No, changing DNS to Google DNS can improve connection reliability for most online games.
Can a VPN fix error NW-118395-3?
Possibly, if your ISP is throttling gaming traffic. Try a VPN on your router, but it may increase latency.
How do I know if PSN is down?
Check status.playstation.com or follow @AskPlayStation on Twitter for real-time updates.

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