PlayStation 5 Error Code SU-101331-2: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
SU-101331-2
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error SU-101331-2 on your PS5 indicates a failed system update download. This usually happens due to network connectivity issues, server overload, or corrupted update data. Follow these steps to resolve it and get your console updated.
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Tools You'll Need

How to Fix Error Code SU-101331-2

  1. Check PlayStation Network Status

  2. Restart Your Network Devices

  3. Connect via Ethernet Cable

  4. Clear Update Download Cache

    Do not delete other system files.

  5. Update in Safe Mode

    Safe mode should only be used when normal update fails.

  6. Change DNS Settings

  7. Factory Reset (Last Resort)

    This erases all data on the console. Back up saves and games first.
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When to Call a Professional

If none of these steps work, the issue may be hardware-related. Contact PlayStation Support or a certified repair shop for further diagnosis.

Frequently Asked Questions

What does error SU-101331-2 mean on PS5?
It indicates a failure during system update download, often due to network interruptions or corrupted data.
Can I fix error SU-101331-2 without losing data?
Yes, most steps like checking network, restarting devices, or updating in Safe Mode do not delete your data. Factory reset is the only step that erases everything.
Will error SU-101331-2 block my PS5 from working?
The error typically occurs during an update; your console may still run normally but won't be updated. If the update is mandatory, it may restrict online access until resolved.
How do I update my PS5 in Safe Mode?
Turn off the console, then hold the power button until you hear two beeps. Connect your controller via USB and select 'Update System Software' from the Safe Mode menu.
Is error SU-101331-2 common?
It's a common network-related error during updates. Many users resolve it by restarting their router or switching to a wired connection.

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