PlayStation 5 Error Code SU-101342-5: How to Fix It

Easy 30-60 minutes Medium Severity Verified June 2026
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Error Code
SU-101342-5
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
30-60 minutes
Error SU-101342-5 on your PlayStation 5 means the system software update failed to install. This is typically caused by a network issue, insufficient storage, or a corrupted update file. Follow the steps below to resolve it without needing a repair.
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Tools You'll Need

How to Fix Error Code SU-101342-5

  1. Check Your Internet Connection

  2. Restart Your PS5 and Router

  3. Free Up Storage Space

    Do not delete system files or saved data unless backed up.

  4. Update in Safe Mode

    Do not turn off the console during the update.

  5. Use a USB Drive to Update

    Always download the update file from the official PlayStation website to avoid malware.

  6. Rebuild Database

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When to Call a Professional

If none of the above steps work, contact PlayStation Support. The console may have a hardware issue or require a factory reset (which will delete all data).

Frequently Asked Questions

Will I lose my game saves if I update via Safe Mode?
No, updating via Safe Mode preserves your game saves and installed games. However, if you need to initialize the console (reset), you will lose all data. Always back up saves to the cloud or a USB drive.
Can I fix error SU-101342-5 by reinstalling the update?
Yes, that's exactly what the steps above do. Performing the update from Safe Mode or using a USB drive effectively reinstalls the system software, fixing corruption.
Why does my PS5 keep failing to update?
Common causes include unstable internet, insufficient storage, corrupted update files, or a faulty hard drive. Following the steps above usually resolves the issue.
Do I need to back up my data before trying these fixes?
It's always a good idea to back up your saves and screenshots to the cloud or a USB drive before making major changes, but the steps listed (except for initialization) do not delete data.
What if I can't enter Safe Mode?
If you can't enter Safe Mode, the console may have a serious hardware issue. Contact PlayStation Support for repair options.

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