PlayStation 5 Error Code WS-116367-5: How to Fix It

Easy 15-45 minutes Medium Severity Verified June 2026
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Error Code
WS-116367-5
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-45 minutes
PlayStation 5 error code WS-116367-5 occurs when your console cannot sign into PlayStation Network due to account authentication or server connectivity issues. This error typically appears during login attempts and can be caused by network problems, PSN server outages, or account-related issues.
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Tools You'll Need

How to Fix Error Code WS-116367-5

  1. Check PlayStation Network Server Status

  2. Restart Your PlayStation 5

    Ensure all games and applications are saved and closed before restarting to prevent data loss.

  3. Check Your Internet Connection

  4. Sign Out and Sign Back In

  5. Clear PS5 Cache and Rebuild Database

    Back up important save data before rebuilding the database, though this process typically preserves user data.

  6. Update System Software

  7. Reset Network Settings

  8. Change DNS Settings

  9. Factory Reset PS5 (Last Resort)

    This step will delete ALL data including games, saves, and user profiles. Back up important data to PlayStation Plus cloud storage or external drive before proceeding.
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When to Call a Professional

Contact PlayStation Support if the error persists after trying all troubleshooting steps, especially if you suspect your account has been compromised or suspended. Professional support may be needed if the issue is related to hardware network components or requires account verification that cannot be completed through standard methods.

Frequently Asked Questions

What does PS5 error code WS-116367-5 mean?
Error code WS-116367-5 indicates that your PlayStation 5 cannot sign into PlayStation Network due to authentication or connectivity issues. This can be caused by PSN server problems, network connectivity issues, or account-related problems.
Why does WS-116367-5 keep appearing on my PS5?
This error typically occurs due to unstable internet connection, PSN server outages, corrupted network cache, outdated system software, or temporary account authentication issues. Network configuration problems can also trigger this error.
How long does it take to fix PS5 error WS-116367-5?
Most cases can be resolved within 15-30 minutes using basic troubleshooting like restarting the console and checking network connection. More complex solutions like rebuilding the database may take up to 60 minutes.
Can I play games offline with error WS-116367-5?
Yes, you can play single-player games and games that don't require online features while experiencing this error. However, you won't be able to access PlayStation Store, online multiplayer, or sync save data to cloud storage until the sign-in issue is resolved.
Will factory resetting my PS5 fix error WS-116367-5?
Factory reset can resolve the error if it's caused by corrupted system files or network settings, but it should only be used as a last resort since it erases all data. Try other troubleshooting steps first, as they often resolve the issue without data loss.

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