PlayStation 5 Error Code WS-116474-5: How to Fix It

Easy 15-20 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
WS-116474-5
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-20 minutes
Error code WS-116474-5 on your PlayStation 5 means that the console failed to sign in to the PlayStation Network (PSN). This is usually due to temporary server issues, network connectivity problems, or incorrect account credentials. Follow the steps below to resolve the error and get back online.
Ad

Tools You'll Need

How to Fix Error Code WS-116474-5

  1. Check PSN Server Status

  2. Restart Your PS5

  3. Check Your Internet Connection

  4. Verify PSN Account Credentials

  5. Clear PS5 Cache

    Do not turn off the console during cache clearing.

  6. Update System Software

    Ensure your console is connected to the internet and has sufficient power.

  7. Contact PlayStation Support

Ad

When to Call a Professional

If you have tried all steps above and still see error WS-116474-5, contact PlayStation Support. The issue may be account-specific or require server-side resolution.

Frequently Asked Questions

What does PS5 error code WS-116474-5 mean?
It means your PS5 cannot sign in to the PlayStation Network (PSN). This is often due to server outages, network issues, or incorrect login details.
How do I fix error WS-116474-5 on PS5?
Start by checking PSN server status, restarting your console and router, verifying your account credentials, and clearing the system cache. If the issue persists, update system software or contact support.
Is PS5 error WS-116474-5 a server issue?
Yes, it can be caused by PSN server outages. Always check the official PSN status page first.
Will rebuilding the PS5 database fix error WS-116474-5?
It might help if the error is due to corrupted data. Enter Safe Mode and choose 'Rebuild Database' after clearing the cache.
Can a weak internet connection cause error WS-116474-5?
Yes, a slow or unstable internet connection can prevent sign-in. Use a wired connection or improve Wi-Fi signal strength.

Related Error Codes