PlayStation 5 Error Code WS-116522-7: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
WS-116522-7
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error WS-116522-7 on your PS5 means the console cannot connect to the PlayStation Network store. This is usually caused by a network issue, server outage, or corrupted data. Follow these steps to resolve it.
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Tools You'll Need

How to Fix Error Code WS-116522-7

  1. Check PSN Server Status

  2. Restart Your PS5 and Network Devices

  3. Run an Internet Connection Test

  4. Change DNS Settings

  5. Rebuild Database (Safe Mode)

    Do not turn off the console during the rebuild process.
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When to Call a Professional

If none of these steps work and PSN is not down, you may have a hardware issue or need to contact PlayStation Support for account or console repair.

Frequently Asked Questions

Does error WS-116522-7 mean my PS5 is banned?
No, this error indicates a connection problem to PSN, not a ban. Check your network and PSN server status.
Will I lose my game saves by rebuilding the database?
No, rebuilding the database does not delete any personal data or game saves. It only reorganizes data on the hard drive.
Can I fix this error without an internet connection?
No, this error is about connecting to PSN, so an internet connection is required. You can only ensure your network is working properly.
Why does changing DNS help with error WS-116522-7?
Sometimes your ISP's DNS servers are slow or blocked. Using Google's public DNS (8.8.8.8) can resolve network issues and allow connection to PSN.
Should I factory reset my PS5 to fix this error?
It's not recommended as a first step. Try all the other solutions first. A factory reset will erase all data, so only do that if advised by PlayStation Support.

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