PlayStation 5 Error Code WS-37397-9: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
WS-37397-9
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error code WS-37397-9 on your PS5 means the console is having trouble connecting to the PlayStation Network (PSN) due to a timeout. This is usually caused by network congestion, server issues, or local network problems. Use these steps to resolve it.
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Tools You'll Need

How to Fix Error Code WS-37397-9

  1. Check PlayStation Network Status

  2. Restart Your PS5

  3. Restart Your Router

  4. Test Internet Connection on PS5

  5. Switch to a Wired Connection

  6. Change DNS Settings

  7. Forward Ports on Your Router

    Incorrect port forwarding can affect network security. Only forward ports you need.

  8. Rebuild PS5 Database (Safe Mode)

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When to Call a Professional

If you've tried all steps and still get the error, the issue may be with your ISP or a hardware fault in the PS5's network port. Contact your internet provider or Sony Support for repair.

Frequently Asked Questions

What does error WS-37397-9 mean on PS5?
It means your PS5 timed out while trying to connect to the PlayStation Network, usually due to network congestion or server issues.
How do I fix PS5 error WS-37397-9 quickly?
First, check if PSN servers are down. If not, restart your PS5 and router. That solves most cases.
Will rebuilding the database fix error WS-37397-9?
It can if the error is caused by corrupted system files. Try it after network steps.
Do I need to change DNS settings on PS5?
Yes, using Google DNS (8.8.8.8 and 8.8.4.4) can help resolve connection timeouts by providing faster DNS resolution.
Is error WS-37397-9 a permanent ban?
No, it's a network timeout error, not a ban. It is temporary and fixable.

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