PlayStation 5 Error Code WS-37398-0: How to Fix It
Easy 15-45 minutes Low Severity
Verified June 2026
- Error Code
- WS-37398-0
- Brand
- PlayStation 5
- Product Type
- game_platform
- Severity
- Low
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-45 minutes
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Tools You'll Need
- Ethernet cable
- Access to router admin panel
- Phone or computer for PSN status check
How to Fix Error Code WS-37398-0
-
Check PSN Server Status
-
Test Internet Connection
-
Restart Your Network Equipment
Always power down the PS5 properly before unplugging network equipment to avoid data corruption. -
Change DNS Settings
-
Use Wired Connection
-
Reset Network Settings
This will erase all saved network passwords and settings. Have your WiFi password ready. -
Check Router Firewall Settings
-
Update PS5 System Software
Parts You May Need
Ethernet cable
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Ethernet cable
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Ethernet cable
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Ethernet cable
Check Price on Amazon
Ethernet cable
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Ethernet cable
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When to Call a Professional
Contact your Internet Service Provider if all troubleshooting steps fail and other devices also have connectivity issues. Contact Sony PlayStation Support if the error persists only on your PS5 after confirming your internet connection works properly on other devices.Frequently Asked Questions
What does PlayStation 5 error code WS-37398-0 mean?
Error code WS-37398-0 indicates that your PS5 cannot establish a connection to PlayStation Network due to a network timeout. This usually happens when there are internet connectivity issues, DNS problems, or PSN server outages.
Why does my PS5 keep getting WS-37398-0 error?
Recurring WS-37398-0 errors are typically caused by unstable internet connections, incorrect DNS settings, router firewall blocking PSN ports, or using WiFi instead of a wired connection. Try using an Ethernet cable and changing your DNS settings to resolve persistent issues.
How do I fix PSN connection timeout on PS5?
First check if PSN servers are online, then test your internet connection, restart your network equipment, change DNS settings to 8.8.8.8 and 8.8.4.4, and try using a wired connection instead of WiFi.
Can router settings cause WS-37398-0 error?
Yes, router firewall settings can block PlayStation Network connections. Ensure ports 80, 443, and 3478-3480 are open, enable UPnP, or temporarily disable firewall to test if router security is causing the timeout.
Should I use wired or wireless connection to fix WS-37398-0?
A wired Ethernet connection is recommended to fix WS-37398-0 errors because it provides more stable connectivity than WiFi and reduces the chance of network timeouts when connecting to PlayStation Network.