Popular Games New World Error Code 40000: How to Fix It
Easy 15-60 minutes (plus potential wait time for server-side resolution) Medium Severity
Verified June 2026
- Error Code
- 40000
- Brand
- Popular Games
- Product Type
- game
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 15-60 minutes (plus potential wait time for server-side resolution)
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Tools You'll Need
- PC or laptop running Steam
- Active internet connection
- Web browser (for server status and support ticket)
- Command Prompt or Terminal (for DNS flush)
How to Fix Error Code 40000
-
Check New World Server Status
-
Verify Character Transfer Eligibility
Do not attempt a second transfer while one is still processing, as this may cause additional errors or token loss. -
Cancel Pending Trading Post Orders
-
Leave Your Company (Guild) Temporarily if Needed
Dissolving a company is permanent. Only do this if no other members are present and you cannot transfer leadership. -
Sell or Remove House and Storage Items
You will permanently lose your in-game house and any furnishings/items inside it when transferring servers. Back up valuable items to your inventory first. -
Verify Game Files via Steam
-
Flush DNS and Reset Network Connection
-
Retry the Transfer After a Waiting Period
-
Submit a Support Ticket to Amazon Games
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When to Call a Professional
If you have completed all troubleshooting steps — including clearing Trading Post orders, leaving your company, retrieving storage items, verifying game files, and resetting your network — and Error Code 40000 still appears, this is no longer a DIY fix. At that point, the issue is on Amazon Games' server side and requires their support team to manually intervene. Contact New World support at newworld.com/support and request that they audit your character's transfer state and reset or reissue your transfer token. Do not attempt the transfer again until support confirms your account is cleared.Frequently Asked Questions
Will I lose my transfer token after getting Error Code 40000?
In most cases, Amazon Games will not consume your transfer token if the transfer fails with Error Code 40000, since the transfer did not complete. However, it's worth verifying in your account that the token is still available. If it appears to have been consumed, contact New World support immediately with your ticket details so they can reissue it.
How long does a New World character transfer take?
A successful New World character transfer typically takes anywhere from a few minutes to a few hours, depending on server load. If your transfer is still showing as 'pending' or stuck after 24 hours, submit a support ticket as the process has likely encountered a backend error.
Can I transfer to any server in New World?
No. Character transfers in New World are subject to region and world restrictions. You can typically only transfer within your current region (e.g., US-East, EU-Central) unless a cross-region transfer option has been specifically made available by Amazon Games. Always verify the destination server is eligible before initiating a transfer.
What happens to my house and storage when I transfer servers in New World?
Your house and all items stored inside it are permanently lost when you transfer servers. Territory storage items are also not carried over. Make sure you retrieve all items from house and territory storage and move them to your personal inventory before attempting a transfer. Gold and inventory items typically transfer with your character.
Can Error Code 40000 in New World be caused by server maintenance?
Yes. If Amazon Games is performing scheduled or emergency maintenance on New World's character transfer system or the destination world, any in-progress or newly initiated transfers can fail with Error Code 40000. Always check the official server status page and the New World forums before troubleshooting further, as the fix may simply be to wait until maintenance is complete.