PlayStation 5 Error Code CE-37704-1: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
CE-37704-1
Brand
PlayStation 5
Product Type
game_platform
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Error code CE-37704-1 on PlayStation 5 indicates that the software cannot start because its license is corrupted. This often happens with digital games or apps when the license data becomes damaged. You can usually fix it by restoring licenses or rebuilding the database.
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Tools You'll Need

How to Fix Error Code CE-37704-1

  1. Restore Licenses

  2. Rebuild Database in Safe Mode

    Do not turn off the console while rebuilding the database.

  3. Delete and Reinstall the Problematic Game/App

    Make sure you have a stable internet connection for reinstallation.

  4. Check for System Software Update

    Do not turn off the console during the update.

  5. Initialize Your PS5 (Factory Reset)

    This erases all data on the console. Back up your saves to the cloud or a USB drive first.
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When to Call a Professional

If none of these steps work, contact PlayStation Support. The issue may be related to a faulty account or server-side problem that requires their assistance.

Frequently Asked Questions

What does error CE-37704-1 mean on PS5?
It means the game or app you're trying to start has a corrupted license file. The system can't verify your ownership, so it prevents the software from launching.
Will restoring licenses delete my game saves?
No, restoring licenses only refreshes your digital rights. Your game saves and data are not affected.
How do I rebuild the database on PS5?
Turn off the console, then press and hold the power button until you hear two beeps. Connect your controller via USB, press the PS button, and select 'Rebuild Database' from the Safe Mode menu.
Can I fix CE-37704-1 without deleting my games?
Yes, start with restoring licenses and rebuilding the database. Those steps don't delete games. If they fail, you may need to delete and reinstall the specific game.
Why does CE-37704-1 keep coming back?
It may indicate a persistent system issue. Try updating your system software or initializing your console. If it still persists, contact PlayStation Support.

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