Roborock Robot Vacuum Error Code 25: How to Fix It

Easy 10-30 minutes Medium Severity Verified June 2026
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Error Code
25
Brand
Roborock
Product Type
robot_vacuum
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-30 minutes
Roborock Error Code 25 signals an internal software or firmware fault that the vacuum's onboard system has detected but cannot resolve on its own. This is essentially the robot's way of saying it needs a fresh start to clear a corrupted process or stuck routine. In most cases, a simple reboot or factory reset will resolve the issue without any tools or replacement parts.
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Tools You'll Need

How to Fix Error Code 25

  1. Reboot the Robot Vacuum

  2. Force-Restart via the Roborock App

  3. Place on Dock and Charge Fully

  4. Check for Firmware Updates

    Never force-stop a firmware update in progress. Interrupting an update can corrupt the firmware and require a more complex recovery process.

  5. Re-Add the Robot to the App

    Removing the device from the app will delete your saved maps and cleaning schedules. Take a screenshot of your room maps and schedules before proceeding if you want to recreate them afterward.

  6. Perform a Factory Reset

    A factory reset erases all saved maps, room data, schedules, and settings. This step should only be attempted after all other steps have been tried.
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When to Call a Professional

If Error Code 25 returns immediately after a factory reset and firmware update, the fault may be in the robot's internal circuit board or flash memory, which cannot be fixed through software alone. Contact Roborock customer support at support.roborock.com to open a warranty claim or arrange a repair. If your unit is out of warranty, a certified electronics repair technician can assess whether the mainboard can be repaired or needs replacement. Do not attempt to open the robot's casing yourself, as doing so will void your warranty.

Frequently Asked Questions

What does Error Code 25 mean on a Roborock?
Error Code 25 on a Roborock robot vacuum indicates an internal software or firmware error. The robot's system has detected a fault it cannot recover from on its own, and it requires a reboot or reset to clear the problem. It is not caused by a physical obstruction or hardware failure in most cases.
Will a factory reset fix Roborock Error Code 25?
In most cases, yes. A factory reset clears all stored data, cached processes, and software states that may be causing the internal error. After resetting, re-add the robot to the app and install the latest firmware to reduce the chance of the error returning.
How do I reboot my Roborock robot vacuum?
To reboot your Roborock, press and hold the power button on the top of the robot for about 3 seconds until it turns off. Wait 30 seconds, then press the power button again to restart it. You can also reboot it remotely through the Roborock app under device settings.
Why does my Roborock keep showing Error Code 25 after rebooting?
If the error returns after a simple reboot, the cause may be outdated firmware, a corrupted app connection, or a deeper software fault. Try updating the firmware, removing and re-pairing the device in the app, and finally performing a full factory reset. If the error still returns after all these steps, contact Roborock support as the hardware may be at fault.
Is Roborock Error Code 25 covered under warranty?
If Error Code 25 is caused by a hardware defect or persistent internal fault that cannot be resolved through software fixes, it is likely covered under Roborock's standard warranty (typically one year for most markets). Contact Roborock support with your purchase details and a description of the troubleshooting steps you have already taken to start a warranty claim.

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