Roku Smart TV Error Code 009.65: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
009.65
Brand
Roku
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Roku error code 009.65 means your Roku device cannot reach a DNS (Domain Name System) server, which is responsible for translating website names into IP addresses. Without a working DNS connection, your Roku cannot load channels, stream content, or communicate with Roku's servers. This is typically caused by a router misconfiguration, an ISP outage, incorrect DNS settings, or a temporary network glitch — and in most cases, it can be resolved at home without any special tools.
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Tools You'll Need

How to Fix Error Code 009.65

  1. Restart Your Roku Device

  2. Restart Your Router and Modem

    Do not hold the reset button on your router — that will erase all your Wi-Fi settings. Simply unplug the power cable.

  3. Check Your Internet Connection on Another Device

  4. Manually Set DNS Servers on Your Roku

  5. Change DNS Settings on Your Router

    Write down your current DNS settings before making changes so you can revert if needed.

  6. Forget and Reconnect to Your Wi-Fi Network on Roku

  7. Try a Wired Ethernet Connection

  8. Perform a Factory Reset on Your Roku

    A factory reset erases all your settings, channel logins, and preferences. Only do this as a last resort.
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When to Call a Professional

If you have tried all steps above and the error persists, contact your Internet Service Provider (ISP) — there may be a DNS or routing issue on their end that requires their technicians to fix. If your router is consistently failing to assign correct DNS settings, it may be time to replace the router or have a network technician assess your home network. For Roku hardware defects, contact Roku Support at support.roku.com or call them directly, especially if the device is still under warranty.

Frequently Asked Questions

What does Roku error code 009.65 mean?
Roku error code 009.65 means your Roku device cannot reach a DNS server. DNS (Domain Name System) is what allows your device to translate website names into IP addresses. Without it, Roku cannot connect to its servers or stream any content.
Why does my Roku keep showing error 009.65 even after restarting?
If restarting doesn't fix error 009.65, your router may be sending incorrect or missing DNS information to your Roku. Try manually setting your DNS to Google's public DNS (8.8.8.8 and 8.8.4.4) either on the Roku's network settings or through your router's admin panel.
Can my ISP cause Roku error 009.65?
Yes. If your ISP is experiencing an outage or their DNS servers are down, all devices on your network — including Roku — may show DNS-related errors. Check whether other devices in your home can browse the internet. If nothing works, contact your ISP to report an outage.
Will a factory reset fix Roku error 009.65?
A factory reset can fix error 009.65 if it is caused by a corrupted network configuration stored on the Roku. However, it should be a last resort since it erases all your settings and channel logins. Try restarting your router, manually setting DNS servers, and reconnecting to Wi-Fi before attempting a reset.
Is Roku error 009.65 the same as error 009?
They are related but slightly different. The general Roku error 009 indicates a network connectivity problem, while the specific subcode 009.65 pinpoints the issue as the DNS server being unreachable. The fixes are largely the same, focusing on network restarts, DNS configuration, and router settings.

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