Roku Smart TV Error Code 009: How to Fix It
Easy 10-30 minutes Medium Severity
Verified June 2026
- Error Code
- 009
- Brand
- Roku
- Product Type
- smart_tv
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 10-30 minutes
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Tools You'll Need
- Smartphone or computer (to check other devices and router settings)
- Ethernet cable (optional, for wired connection test)
- Router admin login credentials
How to Fix Error Code 009
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Restart Your Roku Device
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Restart Your Modem and Router
Restarting your modem will temporarily disconnect all devices in your home from the internet. Let others in your household know before doing this. -
Check Other Devices on the Same Network
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Verify Your Internet Service Is Active
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Check DNS Settings on Your Roku
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Forget and Re-Add Your Wi-Fi Network
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Check Router Settings for MAC Filtering or Firewalls
Only adjust router settings if you are comfortable doing so. Incorrect changes can affect all devices on your network. Write down any settings before changing them. -
Update Roku Software
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Try a Wired Ethernet Connection (If Applicable)
-
Perform a Factory Reset on Your Roku
A factory reset erases all data and settings on your Roku. Make sure you have your Wi-Fi password and streaming account login credentials available before proceeding.
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When to Call a Professional
If you have restarted all equipment, verified other devices cannot access the internet, and confirmed there is no ISP outage, call your ISP's technical support line. They can remotely diagnose modem and line issues, send a technician if needed, or confirm whether your modem needs to be replaced. If your Roku hardware itself appears to be the cause after all network issues are ruled out, contact Roku Support at support.roku.com or call 1-816-272-8106 for device-level assistance.Frequently Asked Questions
Why does my Roku say error code 009 even though my Wi-Fi is working?
Error 009 specifically means your Roku is connected to your router but the router cannot pass internet traffic to the Roku. Your Wi-Fi signal can be strong and other devices can work, yet your Roku may still show 009 if your router has MAC filtering enabled, a firewall rule blocking the device, or if your ISP connection is partially degraded in a way that affects some devices differently.
How do I fix Roku error 009 without a remote?
Download the free Roku app on your smartphone (iOS or Android) and connect your phone to the same Wi-Fi network as your Roku. The app functions as a remote control, allowing you to navigate to Settings and run through all the troubleshooting steps. You can also restart your router and modem physically without needing the Roku remote at all.
Will a factory reset fix Roku error code 009?
A factory reset can fix error 009 if the problem is caused by corrupted software or network settings stored on the Roku device itself. However, if the issue lies with your router, modem, or ISP, a factory reset will not help. Try all other steps first before performing a factory reset, as it erases all your apps and account information.
Can my ISP cause Roku error 009?
Yes. If your ISP is experiencing an outage or your modem cannot reach the internet, every device on your network — including your Roku — will show connectivity errors. Check whether other devices on your Wi-Fi also lack internet access. If they do, contact your ISP to check for outages or issues with your account and service line.
How do I change DNS settings on Roku to fix error 009?
Go to Settings > Network > Set up connection, select your Wi-Fi network, and look for Advanced Settings during the setup process. Enter a manual IP configuration and set the Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4 (Google's public DNS servers). These are fast, reliable, and free to use. Save the settings and retest your connection.