Roku Smart TV Error Code 014: How to Fix It

Easy 15-30 minutes Medium Severity Verified June 2026
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Error Code
014
Brand
Roku
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
15-30 minutes
Roku error code 014 means your Roku device attempted to connect to the internet or your home network but the connection timed out before it could be established. This is typically caused by a weak Wi-Fi signal, incorrect network settings, router issues, or a temporary glitch in your Roku device. The good news is that this is almost always fixable at home without any special tools or technical expertise.
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Tools You'll Need

How to Fix Error Code 014

  1. Restart Your Roku Device

  2. Restart Your Router and Modem

  3. Check Your Wi-Fi Network Name and Password

  4. Move Your Roku Closer to the Router

  5. Switch to a 2.4 GHz Wi-Fi Band

  6. Check Your DNS Settings

  7. Disable VPN or Proxy on Your Network

  8. Check for Router MAC Address Filtering

  9. Perform a Factory Reset on Your Roku

    A factory reset erases all your settings, installed channels, and linked accounts. Make note of your streaming service login credentials before proceeding.
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When to Call a Professional

You should contact Roku support (support.roku.com) or a professional technician if: your Roku device fails to connect even after a factory reset and the issue persists across multiple networks (such as a mobile hotspot), which may indicate a faulty Wi-Fi hardware component inside the device. Also seek professional help if your router is a business-grade or ISP-managed device and you are not able to access its admin settings yourself. If your Roku is still under warranty, contact Roku support before attempting a factory reset for possible replacement options.

Frequently Asked Questions

What does Roku error code 014 mean?
Roku error code 014 means your Roku device tried to establish a connection to your wireless network or the internet but the attempt timed out. This can be caused by a weak Wi-Fi signal, incorrect network credentials, router configuration issues, or a temporary software glitch on the Roku device itself.
Why does my Roku keep getting error 014 even though my Wi-Fi is working?
Other devices connecting fine doesn't rule out Roku-specific issues. Your router may have MAC address filtering enabled, the Roku may be too far from the router for a stable connection, your DNS settings may be misconfigured, or a VPN or proxy on your network may be blocking Roku. Try moving the Roku closer to the router and using Google DNS (8.8.8.8) as a first step.
Will a factory reset fix Roku error 014?
A factory reset often resolves error 014 if the problem is caused by corrupted network settings or a software bug. However, it erases all your settings and installed channels. Try all other troubleshooting steps first — restarting devices, checking your password, adjusting DNS settings — before resorting to a factory reset.
Can I connect my Roku with an Ethernet cable to avoid error 014?
Yes, if your Roku model has an Ethernet port (such as the Roku Ultra), connecting via a wired Ethernet cable bypasses all Wi-Fi issues and is the most reliable way to eliminate connection timeout errors. Simply plug an Ethernet cable from your router or a network switch directly into the Roku's Ethernet port, then go to Settings > Network > Set Up Connection > Wired.
How do I find my Roku's MAC address to add it to my router's allowed list?
On your Roku device, go to Settings > Network > About. You will see both your Wired MAC Address and Wireless MAC Address listed on that screen. Copy the Wireless MAC Address and add it to your router's MAC address filter allowlist through your router's admin panel.

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