Roku Smart TV Error Code 014.40: How to Fix It

Easy 10-20 minutes Medium Severity Verified June 2026
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Error Code
014.40
Brand
Roku
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10-20 minutes
Roku error code 014.40 means your device has detected a VPN or proxy service that is blocking access to Roku's streaming services or the Roku Channel Store. Roku actively restricts connections routed through VPNs because of regional content licensing agreements. To resolve this error, you will need to disable or reconfigure the VPN either on your router, device, or network settings so Roku can reach its servers directly.
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Tools You'll Need

How to Fix Error Code 014.40

  1. Identify Where the VPN Is Running

  2. Disable the VPN on Your Router

    Disabling a VPN on your router will affect all devices on your home network. If you rely on the VPN for privacy or to access geo-restricted content on other devices, consider setting up a separate network or using a router with split-tunneling to exclude Roku's traffic.

  3. Turn Off Any VPN Apps on Connected Devices

  4. Check for Smart DNS or Proxy Settings

  5. Restart Your Roku Device

  6. Run the Roku Network Connection Test

  7. Contact Your ISP If the Error Persists

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When to Call a Professional

You should contact a professional network technician or your ISP's technical support if you have disabled all known VPN and proxy services and error 014.40 still appears. This may indicate a network-level configuration issue on your ISP's end, such as a transparent proxy or carrier-grade NAT, that requires their direct intervention. If your router's VPN settings are complex or you are not comfortable accessing the admin panel, a local IT professional can help you safely reconfigure your network.

Frequently Asked Questions

What does Roku error code 014.40 mean?
Roku error code 014.40 means that your Roku device has detected a VPN, proxy, or smart DNS service routing its internet traffic. Roku blocks these connections to comply with regional content licensing agreements, and you must disable the VPN or proxy to restore access.
Can I use a VPN with Roku at all?
Roku does not natively support VPN apps and actively blocks VPN-routed connections, which triggers error 014.40. Some users attempt to use a VPN-enabled router, but Roku's servers will still detect and block the connection in most cases. The safest approach is to keep Roku on a non-VPN network connection.
Why does Roku error 014.40 appear even when my VPN is off?
If you turned off your VPN app but the error persists, your router may still have a VPN client running, or a smart DNS or custom proxy setting may still be active on your router or network. Check your router admin panel and DNS settings to make sure everything is set back to default. Also try restarting your Roku and router after making changes.
Will resetting my Roku fix error 014.40?
A factory reset of your Roku will not fix error 014.40 because the problem is with your network configuration (VPN or proxy), not the Roku device itself. You must disable the VPN or proxy at the router or device level first. Only after the network issue is resolved will Roku be able to connect successfully.
Does using a mobile hotspot cause Roku error 014.40?
Yes, if your smartphone has an active VPN running while you use it as a hotspot for Roku, the Roku traffic will be routed through that VPN and trigger error 014.40. Turn off the VPN app on your phone completely before using the hotspot connection with Roku.

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