Roku Smart TV Error Code 014.50: How to Fix It

Easy 10–30 minutes Medium Severity Verified June 2026
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Error Code
014.50
Brand
Roku
Product Type
smart_tv
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
10–30 minutes
Roku error code 014.50 means your Roku TV or device was unable to perform a DNS (Domain Name System) lookup — essentially, it connected to your Wi-Fi network but cannot translate website names into the addresses needed to reach the internet. This is usually caused by incorrect DNS settings, a router configuration issue, or a temporary network glitch rather than a hardware failure. In most cases, you can resolve this error at home in just a few minutes without any special tools.
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Tools You'll Need

How to Fix Error Code 014.50

  1. Restart Your Roku Device

  2. Restart Your Router and Modem

    Do not press the reset button on your router — that will erase all your Wi-Fi settings. Simply unplug and replug the power cable only.

  3. Forget and Reconnect to Your Wi-Fi Network

  4. Manually Set DNS Servers on Your Router

    Router admin interfaces vary by brand and model. Consult your router's manual or the manufacturer's support site if you cannot locate the DNS settings. Do not change any settings you are unsure about.

  5. Set a Custom DNS Directly on Your Roku

    When assigning a static IP, choose an address outside your router's DHCP range to avoid IP conflicts. Check your router's DHCP settings to find a safe static IP range.

  6. Check for Roku System Software Updates

  7. Perform a Factory Reset (Last Resort)

    A factory reset will remove all your personalized settings, installed channels, and login credentials stored on the device. Make sure you know your Roku account email and password before proceeding.
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When to Call a Professional

If you have completed all steps above — including router DNS changes and a Roku factory reset — and the 014.50 error persists, contact your Internet Service Provider (ISP). The problem may be a DNS outage or misconfiguration on their end, a faulty modem, or an account-level issue. If your ISP confirms there is no network problem and the error still appears only on your Roku, contact Roku Support at support.roku.com, as the device itself may have a hardware-level network adapter fault requiring a warranty replacement.

Frequently Asked Questions

What does Roku error code 014.50 mean?
Error code 014.50 means Roku successfully connected to your Wi-Fi network but failed to perform a DNS name lookup — the process of converting a website name (like google.com) into an IP address. Without a working DNS, your Roku cannot reach the internet or streaming services even though it appears connected to Wi-Fi.
Why does my Roku keep getting error 014.50 even after restarting?
If the error keeps coming back after a restart, the most likely cause is a DNS server problem with your internet provider or router configuration. Try changing your router's DNS settings to Google's public DNS servers (8.8.8.8 and 8.8.4.4) as described in step 4. Persistent errors can also indicate an ISP outage in your area.
Can a VPN cause Roku error 014.50?
Yes. If you have a VPN configured on your router, it can interfere with DNS resolution and cause error 014.50 on your Roku. Try temporarily disabling the VPN on your router and testing your Roku connection to see if that resolves the issue.
Is Roku error 014.50 the same as error 014.30 or 014.40?
They are related but different. The 014.xx series of Roku errors all relate to network connectivity problems. Error 014.30 typically indicates a DHCP failure (the device cannot get an IP address), error 014.40 often points to a problem reaching Roku's server, and error 014.50 specifically refers to a DNS name lookup failure. The fixes partially overlap, but 014.50 most specifically points to DNS configuration issues.
Will a factory reset fix Roku error 014.50?
A factory reset can fix the error if it is caused by corrupted network configuration data stored on the Roku device itself. However, if the root cause is your router's DNS settings or an ISP-side problem, a factory reset alone will not solve it. Always try the router and DNS fixes first before resorting to a factory reset, since it erases all your settings and installed channels.

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