Roku Streaming Error Code 011: How to Fix It

Easy 5-15 minutes Medium Severity Verified June 2026
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Error Code
Error 011
Brand
Roku
Product Type
streaming
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Roku Error Code 011 appears when your device cannot connect to Wi-Fi due to incorrect network credentials. This is one of the most common Roku connection issues and typically means your Wi-Fi password has changed or was entered incorrectly during initial setup.
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Tools You'll Need

How to Fix Error Code Error 011

  1. Check Your Wi-Fi Network Name and Password

  2. Access Roku Network Settings

  3. Select Your Wi-Fi Network

  4. Re-enter Your Wi-Fi Password

    Wi-Fi passwords are case-sensitive. Make sure to match uppercase and lowercase letters exactly.

  5. Test the Connection

  6. Restart Your Roku if Connection Fails

    Always unplug the device rather than just using the power button to ensure a complete restart.

  7. Reset Network Settings if Problems Persist

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When to Call a Professional

Contact your internet service provider if you cannot locate your Wi-Fi credentials, or reach out to Roku support if the device consistently fails to connect despite correct password entry and network reset attempts.

Frequently Asked Questions

Why does my Roku keep saying Error Code 011?
Error Code 011 typically occurs when your Wi-Fi password has changed, was entered incorrectly, or your router settings have been modified. Try re-entering your Wi-Fi credentials and ensure your network is broadcasting properly.
How do I find my Wi-Fi password for Roku setup?
Check the label on your router, look in your router's admin panel through a web browser, check your internet provider's documentation, or contact your ISP directly for the network credentials.
Can I connect Roku to Wi-Fi without the password?
No, you need the correct Wi-Fi password to connect your Roku to a secured wireless network. However, you can use WPS (if supported by your router) or connect via ethernet cable as alternatives.
What should I do if my Roku won't accept the correct Wi-Fi password?
Try restarting both your Roku device and your router. Check for special characters in your password and ensure you're entering them correctly. If problems persist, try connecting to a different network to test if the issue is device-specific.

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