Roku Streaming Device Error Code 014.40: How to Fix It

Easy 5-15 minutes Low Severity Verified June 2026
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Error Code
Error 014.40
Brand
Roku
Product Type
streaming
Severity
Low
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
Roku Error Code 014.40 appears when your streaming device cannot connect to Wi-Fi because the password entered is incorrect. This is a common connectivity issue that prevents your Roku from accessing the internet to stream content.
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Tools You'll Need

How to Fix Error Code Error 014.40

  1. Verify Your Wi-Fi Password

  2. Access Roku Network Settings

  3. Select Your Network Again

  4. Re-enter Wi-Fi Password Carefully

  5. Test the Connection

  6. Restart Router and Roku (If Still Failing)

    Ensure your router is fully restarted before attempting to reconnect your Roku

  7. Reset Network Settings (Last Resort)

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When to Call a Professional

Contact your internet service provider if you cannot locate your Wi-Fi password or if your router needs configuration changes. Contact Roku support if the device continues to show error 014.40 with the correct password on multiple networks.

Frequently Asked Questions

Why does my Roku keep saying my Wi-Fi password is wrong when I know it's correct?
This can happen if there are hidden characters, if caps lock is on, or if you're confusing similar characters like 0 and O. Try typing the password on another device first to verify it works, then carefully re-enter it on your Roku.
Can I connect my Roku to Wi-Fi without entering a password?
Only if your network is open (unsecured), which is not recommended for security reasons. Most home networks require a password. You can also use WPS connection if your router supports it by going to Settings > Network > Set up connection > Wireless > WPS.
What should I do if I forgot my Wi-Fi password?
Check the router label for default credentials, look in your computer's saved passwords, use the router's admin panel to view or reset the password, or contact your internet provider for assistance.
Will resetting my Roku's network settings delete my apps and account?
No, network reset only clears Wi-Fi connection information. Your apps, account, and settings will remain intact. You'll just need to reconnect to your Wi-Fi network.
Can I use my phone's mobile hotspot if my home Wi-Fi isn't working?
Yes, you can connect your Roku to your phone's hotspot as a temporary solution. Go to Network settings, select your phone's hotspot name, and enter the hotspot password. Be aware this will use your mobile data.

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