The Sims 4 Error Code 123: How to Fix It

Medium 20-60 minutes Medium Severity Verified June 2026
Summarize with ChatGPTSummarize with ClaudeSummarize with Perplexity Add as Preferred Source on Google
Error Code
123
Brand
Popular Games
Product Type
game
Severity
Medium
DIY Difficulty
Medium
Estimated Fix Time
20-60 minutes
The Sims 4 Error Code 123 is a save service error that appears when the game is unable to properly save your progress, often due to corrupted save files, conflicts with the game's cloud saving system, or outdated game data. This error can be frustrating because it puts your in-game progress at risk of being lost. The good news is that most cases of Error Code 123 can be resolved through a series of straightforward software fixes without needing professional help.
Ad

Tools You'll Need

How to Fix Error Code 123

  1. Restart The Sims 4 and Your Computer

  2. Check EA Servers and Online Status

  3. Repair The Sims 4 Game Files via EA App or Origin

    Do not interrupt the repair process or close the launcher mid-repair, as this could cause additional file corruption.

  4. Delete Localthumbscache and Repair Saves Folder

    Before deleting or moving any files, back up your entire Sims 4 folder to a separate location such as an external drive or cloud storage. This protects your saves and custom content from accidental loss.

  5. Disable Mods and Custom Content

  6. Update The Sims 4 to the Latest Version

    Note that game updates can sometimes break existing mods. Always check mod compatibility after an update.

  7. Reset the Game Settings and Options File

  8. Reinstall The Sims 4

    Back up all your save files and custom content before uninstalling. Failing to do so may result in permanent loss of your game progress.
Ad

When to Call a Professional

If you have completed all troubleshooting steps — including repairing game files, removing mods, and reinstalling the game — and Error Code 123 still appears, contact EA Help directly at help.ea.com. An EA support agent can investigate your account's cloud save service status, check for account-level issues, and escalate the problem if it is on EA's end. This error is software-based and does not require a hardware technician.

Frequently Asked Questions

What does Sims 4 Error Code 123 mean?
Sims 4 Error Code 123 is a save service error, meaning the game encountered a problem when trying to save your progress. This is typically caused by corrupted save files, EA server outages, incompatible mods, or outdated game files.
Will Error Code 123 delete my Sims 4 saves?
Error Code 123 itself does not automatically delete your saves, but if the game cannot save properly, any unsaved progress from your current session may be lost. It is strongly recommended to back up your Saves folder (found in Documents > Electronic Arts > The Sims 4 > Saves) before attempting any fixes.
Can mods cause Sims 4 Error Code 123?
Yes. Outdated or conflicting mods are one of the most common causes of Error Code 123. After any game update, mods that have not been updated by their creators can break save functionality. Try removing all mods and custom content temporarily to see if the error resolves.
Does Sims 4 Error Code 123 happen on console (PS4, PS5, Xbox)?
Error Code 123 is most commonly reported on PC and Mac. Console versions of The Sims 4 handle saves differently through the platform's own save system. Console players experiencing save errors should check EA server status, ensure their console storage has enough free space, and restart the game and console.
How do I prevent Sims 4 Error Code 123 from happening again?
To reduce the chances of seeing Error Code 123 again: keep The Sims 4 updated at all times, only use mods that are compatible with the current game version, regularly back up your Saves folder, ensure you have adequate free storage on your computer, and maintain a stable internet connection when using cloud save features.

Related Error Codes