Spotify Error Code INVALID_CREDENTIALS: How to Fix It
Easy 5-15 minutes Medium Severity
Verified June 2026
- Error Code
- INVALID_CREDENTIALS
- Brand
- Spotify
- Product Type
- music_streaming
- Severity
- Medium
- DIY Difficulty
- Easy
- Estimated Fix Time
- 5-15 minutes
Ad
Tools You'll Need
- Device with internet access (phone, tablet, or computer)
- Access to your email inbox for password reset
- Spotify app or web browser
How to Fix Error Code INVALID_CREDENTIALS
-
Double-Check Your Username and Password
-
Reset Your Spotify Password
Check your spam or junk folder if the password reset email does not arrive within 5 minutes. The reset link expires after a short time, so use it promptly. -
Log Out of All Devices and Log Back In
-
Clear the Spotify App Cache
Do not tap 'Clear Data' or 'Clear Storage' on Android unless instructed to, as this will delete your downloaded offline tracks. -
Reinstall the Spotify App
Any downloaded offline songs will be removed when you uninstall. You will need to re-download them after logging back in. -
Check If Your Account Has Been Compromised
If you reuse passwords across multiple services, change them on those services as well to prevent further unauthorized access. -
Verify Your Account Was Not Created via a Third Party
Ad
When to Call a Professional
Contact Spotify Support directly at support.spotify.com if you have completed all steps above and still cannot log in, if your account email address is no longer accessible, if you suspect your account has been hacked and you cannot regain control, or if your account shows unexpected charges or subscription changes. Spotify's support team can verify your identity and manually restore access in cases where self-service recovery is not possible.Frequently Asked Questions
Why does Spotify keep saying my credentials are invalid even though my password is correct?
This can happen if your login session token has expired or corrupted. Try signing out of all devices via accounts.spotify.com under 'Security and Privacy,' clear your app cache, and then log in again. A fresh login session usually resolves this even when the password itself is correct.
I forgot my Spotify email address — how do I recover my account?
Go to accounts.spotify.com and click 'Forgot your password?' You can search by username if you remember it, or check old emails in your inbox for any Spotify confirmation emails that will reveal the address you registered with. You can also contact Spotify Support with details like your display name and payment information to help identify your account.
Will resetting my Spotify password delete my playlists or saved music?
No. Resetting your password only changes your login credentials. All your playlists, saved songs, followed artists, and listening history are stored in Spotify's cloud servers and will be fully intact when you log back in.
Can someone else be causing my Spotify INVALID_CREDENTIALS error by accessing my account?
Yes. If someone else has changed your password, you will receive this error. Check your email for any unexpected password change notifications. If your account was compromised, reset your password immediately, sign out of all devices from the Spotify account page, and contact Spotify Support to report unauthorized access.
Why can't I log into Spotify on my smart TV or gaming console after changing my password?
After changing your password, all previously authorized devices are logged out automatically. Open the Spotify app on your TV or console, select 'Log In,' and enter your new email and password. On some smart TVs, you can also use the Spotify Connect option to log in by scanning a code with your phone, which is often easier than typing on a TV remote.