Steam Error Code 1013: How to Fix It

Q: Can Steam refund a game after 14 days?

Yes, but it requires a manual appeal to Steam Support and is not guaranteed. Steam Support agents can make exceptions outside the standard 14-day/2-hour window for cases involving game-breaking bugs, misleading store descriptions, extraordinary personal circumstances, or other compelling reasons. Submit a detailed support ticket explaining your specific situation to request an exception.

Q: What does Steam Error Code 1013 mean?

Steam Error Code 1013 means your purchase no longer qualifies for an automatic refund because the standard refund eligibility window has expired. This typically means either more than 14 days have passed since the purchase, the game has more than 2 hours of recorded playtime, or both conditions have been exceeded.

Q: Will Steam refund a game with more than 2 hours played?

Steam's automated system will not process a refund if a game has more than 2 hours of playtime, but you can still appeal manually through Steam Support. Exceptions have been granted when the playtime was accumulated before realizing a major technical issue, or when a game was significantly misrepresented. The more compelling and well-documented your reason, the better your chances.

Q: How long does Steam Support take to respond to a refund appeal?

Steam Support typically responds to refund appeals within 1 to 5 business days, though response times can be longer during major sales events like the Steam Summer Sale or Winter Sale when ticket volumes are high. You can monitor the status of your ticket at any time by visiting help.steampowered.com and clicking on 'My Support Tickets.'

Q: Does Steam refund DLC and in-game purchases?

Steam does refund DLC within 14 days of purchase if the base game has been played for less than 2 hours, provided the DLC itself has not been consumed or used. For in-game purchases (items, currency, or content bought within a game), refunds are available within 48 hours of purchase as long as the content has not been consumed, modified, or transferred. Error 1013 can also appear for these purchase types once their respective windows have closed.

Abstract

Steam Error Code 1013 appears when you attempt to request a refund for a game or purchase but the standard refund eligibility window has already closed. Steam's default refund policy allows refunds within 14 days of purchase and under 2 hours of playtime — once either limit is exceeded, this error is triggered. While the automated system blocks the refund, there are still legitimate steps you can take to appeal your case directly to Steam Support.