Surfshark VPN Connection Error - Try Different Server: How to Fix It

Easy 5-15 minutes Medium Severity Verified June 2026
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Error Code
Connection Error - Try Different Server
Brand
Surfshark
Product Type
vpn
Severity
Medium
DIY Difficulty
Easy
Estimated Fix Time
5-15 minutes
The Surfshark "Connection Error - Try Different Server" message appears when your selected VPN server is unreachable from your internet service provider. This typically happens due to server overload, temporary outages, or ISP restrictions blocking specific server locations.
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How to Fix Error Code Connection Error - Try Different Server

  1. Switch to a Different Server Location

  2. Try the Quick Connect Feature

  3. Change VPN Protocol

  4. Disable Kill Switch Temporarily

    Disabling Kill Switch temporarily exposes your real IP address until VPN reconnects.

  5. Clear App Cache and Data

  6. Check for App Updates

  7. Test Your Internet Connection

  8. Restart Network Components

    Restarting network equipment will temporarily disconnect all devices from the internet.
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When to Call a Professional

Contact Surfshark customer support if the error persists after trying all troubleshooting steps, if you suspect your ISP is actively blocking VPN traffic, or if you need help configuring manual VPN settings for restrictive networks.

Frequently Asked Questions

Why does Surfshark say try different server?
This error occurs when your selected VPN server is unreachable due to server overload, maintenance, temporary outages, or ISP restrictions. Switching to another server location usually resolves the issue immediately.
How do I fix Surfshark connection failed error?
Try connecting to a different server location, use Quick Connect, change your VPN protocol to WireGuard, temporarily disable Kill Switch, clear app cache, update the app, or restart your network equipment.
Which Surfshark server should I choose?
Use Quick Connect for automatic selection, or manually choose servers with low load percentages in countries closest to your location. Avoid servers marked as 'Busy' or showing high usage.
Is my ISP blocking Surfshark VPN?
If multiple servers fail consistently, your ISP might be blocking VPN traffic. Try different protocols like WireGuard, use obfuscated servers if available, or contact Surfshark support for guidance on bypassing restrictions.
How long do Surfshark server outages last?
Server maintenance typically lasts 1-4 hours, while temporary outages usually resolve within 30 minutes. Check Surfshark's status page or try servers in different regions if your preferred location is down.

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